Manager, Transportation & Material Processor

Job Title - Digital Processing Team Manager 

Description - Lead people and operational delivery across key examination-material processing activities at Pearson’s Hellaby site, combining hands-on resource planning, secure processing, quality control and peak-period shift leadership. This role aligns to industry-level titles such as: Operations Team Manager, Production Team Manager, Shift Manager, and Operations Shift Manager. 

About the Role 

Pearson is looking for a Digital Processing Team Manager to join UK PQS at Hellaby. You will manage a small permanent team and help ensure operational areas are ready to receive, process, store and reconcile examination material securely and to demanding service levels. 

The role spans people management, planning, customer service, management information and quality. During peak summer production you will also support the wider Digital Processing operation across shift patterns, helping teams stay staffed, controlled and on schedule. 

This is an on-site role for someone comfortable in a regulated, deadline-driven environment where priorities and volumes change through the year. 

What You’ll Do 

• Lead and develop permanent and temporary staff, balancing workloads across examination cycles. 
• Plan staffing and operational readiness across warehouse, library and reconciliation processing. 
• Manage receipt, preparation, scanning, exception processing and post-results activity in line with agreed service levels. 
• Use management information to track progress, staffing requirements, work rates and expenditure. 
• Build strong working relationships with internal and external customers and maintain clear communication channels. 
• Lead continuous improvement, lessons-learnt activity and practical problem-solving. 
• Maintain secure, controlled processes and resolve quality or audit actions. 
• Support wider Digital Processing shifts and other operational teams when peak priorities require it. 

What We’re Looking For 

• Experience leading people, activities or projects in an operational environment. 
• Strong planning skills and the ability to manage multiple high-priority tasks to tight deadlines. 
• Experience managing people, or credible team-lead experience with clear leadership responsibility. 
• Confidence making fact-based decisions under time pressure. 
• Strong interpersonal and customer-facing communication skills. 
• Experience interpreting data and using it to support operational decisions. 
• Proficiency with Microsoft Office, including more complex Excel functions, and the ability to learn multiple software packages quickly. 
• Experience working in education, a quality-certified environment, and change management, as set out in the role specification. 
• Five GCSEs at A*-C including English and Mathematics, plus a professional management qualification. 

Location & Working Pattern 

Hellaby, Fretwell Road, Rotherham S66 8HN. This is a permanent, full-time, onsite role working 37.5 hours per week. Peak summer production includes shift working across days, afternoons or nights, with some weekend and bank-holiday work. Exact peak shift hours will be discussed during interview. 

Why Join Pearson? 

Join a team at the heart of Qualifications Processing, where reliable operational leadership directly supports the secure delivery of examination activity. Pearson offers a supportive environment, 25 days’ starting holiday plus UK public holidays, pension, family leave, wellbeing support and a range of other employee benefits. 

Please see our attractive UK benefits here: Pearson Jobs – Benefits

If this role sounds like a good match for you, we’d love to receive your application. Please submit both a CV and a cover letter outlining how your skills, experience and motivation align with the requirements of the role.

A cover letter is required to help us assess your application fully. If you require a reasonable adjustment or support with any part of the application or recruitment process, please let us know and we’ll be happy to discuss how we can support you.

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