Managing Director

We are seeking a dynamic Managing Director to drive London's leading reception management and concierge provider's strategic direction, operational performance and continued growth.

Your new company

Our client provides best-in-class reception management to corporate, residential and mixed-use spaces, and offer lifestyle and concierge services to enhance the experience within each environment. They work directly with companies, property owners and managing agents to elevate their front-of-house experience while bringing added value.

Your new role

As Managing Director, you will lead a team of 150 dedicated professionals, ensuring their people-first culture is at the heart of everything they do. Your leadership will drive service excellence, client satisfaction, and business development, positioning them as the premier choice for front-of-house services across London's high-end corporate, residential, and mixed-use spaces.
Key Responsibilities:

• Strategic Leadership: Develop and implement a clear strategic vision that aligns with their mission and long-term objectives.
• Operational Excellence: Oversee the delivery of front-of-house services to the highest standards, continuously identifying opportunities for improvement and innovation.
• Client Engagement: Foster strong relationships with existing and prospective clients, ensuring a deep understanding of their needs and consistently exceeding expectations.
• People Leadership: Inspire, mentor, and develop a high-performing team, cultivating a supportive and inclusive workplace.
• Financial Management: Take full accountability for the financial performance of the business, including budgeting, forecasting, and driving profitability.
• Business Development: Identify and capitalise on new opportunities to expand their market presence.
• Brand & Culture Advocacy: Champion brand values, ensuring a culture of excellence, integrity, and a people-focused approach.

What you'll need to succeed

• Proven experience in a senior leadership role, ideally as a Managing Director, Operations Director, Divisional Director or similar, within the facilities management, hospitality, front-of-house, or concierge services sector
• A passion and track record of delivering outstanding customer experiences.
• Strong strategic and commercial acumen.
• Excellent client relationship management skills.
• Commitment to operational and service excellence.
• Natural leadership abilities with a focus on team development.
• Innovative problem-solving skills.
• Strong communication skills.
• Experience in financial planning and budget management.

What you'll get in return

• Autonomy to lead and grow your own business.
• Support from an excellent centralised group function including HR, finance, and marketing.
• A culture of excellence where every team member is encouraged to grow and excel.
• Continuous development through ongoing training programs.
• A supportive work environment focusing on employee well-being, motivation, and career progression.
• A benefits package including bonus, health insurance, life assurance and a range of health, wellbeing and lifestyle benefits

What you need to do now

Hays Executive are proud to have been retained on this exclusive mandate and will support the Selection Panel to both assist in the assessment of candidates against the requirements for the role and to identify the widest possible field of qualified candidates.

Application is by submission of a full curriculum vitae and a covering letter of application, addressing the job description and person specification and including suitable daytime and evening telephone contact details.

Click on the 'apply' button and follow the instructions to upload a CV and a cover letter and complete the online equal opportunities form as well as be able to access the detailed job description pack.

Applications open on Tuesday 6th May with a closing date of 12.00 on Monday 26th May 2025.

Shortlist interviews with Hays Executive shall be conducted across weeks commencing 9th and 16th June 2025. A two-stage interview process shall commence the week commencing 24th June with the second panel stage interview concluding the week commencing 7th July 2025.

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