Mandarin Speaking Accounts Supervisor

Key responsibilities

• Plan and monitor work and resources within agreed budgets to meet deadlines and any targets that may be set


• Manage and develop a portfolio of clients


• Manage the team to ensure client and Partner expectations are met on delivery and accuracy of work


• Lead on developing excellent client service and relationships with clients and Partners


• Review accounts for quality and compliance ensuring completion of file and recording notes and review points


• Make recommendations to the Partner as part of the file review and continuous improvement


• Liaise with other departments in order to efficiently and effectively complete jobs


• Manage the work in progress and billing process on the client portfolio and update the Partner


• Provide technical advice to the team and client as required in line with the firm's standards


• Interpret and apply accounting standards


• Promote and advocate the firm's methodology


• Ensure application of professional ethics and standards


• Contribute to team and firm wide initiatives


• Work in collaboration with the team to direct team members, share knowledge and ideas to improve communication, set team goals and recognise achievements


• Develop own profile and build knowledge and technical expertise to enhance professional development


• Build knowledge and awareness of all aspects of the firm’s service to help identify opportunities to up sell and cross sell services to clients and communicate this to the team


• Support marketing and business development initiatives to increase client portfolio and new business


• Engage positively with the business and advocate the firm’s values


• Take responsibility for own personal and professional behaviour


• Act with honesty, fairness and integrity in all dealings with clients, contacts and colleagues whilst respecting confidentiality and building trust.

General

• Take ownership of work/assignments and improvement processes


• Take responsibility for following the firm's procedures


• Meet all targets set by the firm


• Maintain client confidentiality

Technical, Training and Skills Levels

• ACCA or ACA qualified


• Fluent in English plus one or more of the following languages: Mandarin or Cantonese.


• Good technical and compliance skills


• Maintain high standards of professional conduct and practice


• Maintain professional scepticism


• Understand and identify business risk


• Effective use of business tools


• Develop coaching, and mentoring skills


• Excellent communication skills


• Build relationships with peers internally and externally


• Understand other client facing service areas: audit, tax, payroll


• Excellent client handling and relationship skills


• Awareness of relevant financial targets and constraints


• Seek innovative solutions with 'out of the box' thinking to deliver excellent client service


• Generate and implement new ideas to progress the business


• Develop specialist expertise relevant to servicing client portfolio


• Strong business acumen


• Develop good networking and rapport building skills


• Marketing and business development skills


• Demonstrate effective management and leadership style that inspires others