Key Responsibilities:
Responsible for the planning, distribution and execution of commodity products to companies and institutions that have exposure to commodities.
- To propose, develop and implement a plan to develop a customer base with a specific requirement around the development of Chinese owned entities, both SOE and independently owned energy/petrochemical companies.
- To propose, develop and implement a plan to develop a customer base which are not primarily energy companies but companies with a high cost of energy, such as manufacturing and transportation.
- To develop the business within the overall business plan of the companies in conjunction with other companies and business lines.
- To manage the business in respect of its development, staff, risk and controls and to ensure it operates within the standards set by companies, Regulators and Exchanges
- To develop customers for the benefit of the business, the product line and company Group
Marketing&Sales:
⢠In accordance with the management and colleagues to develop and implement a marketing strategy for geographical areas, the development of products and services and different customer categories
⢠Ensure that the activity develops in conjunction with the strategy of company, most notably with Fixed Income & Commodities and Global Energy & Commodities.
⢠Ensure that conduct of business is professional at all times from both a regulatory and commercial perspective.
⢠Develop where possible all opportunities to distribute other products offered by the Group
⢠Ensure that the plans are clearly explained and understood by all staff & colleagues
Customer Service:
⢠Ensure the conduct of business is professional at all times from a regulatory standpoint as well as a professional one.
⢠Ensure the delivery is at the highest level of customer service to all accounts by maximising the use of all products and services
⢠Ensure regular contact is made with customers including the planning of customer visits.
⢠Build and manage long term relationships with clients
⢠Motivate administrative staff and other support departments to ensure the customer service standards meet the customer expectations
⢠Ensuring that all customer trades are checked on a daily basis and that there are no outstanding trades or disputes
⢠Ensure that customer contributions are properly recorded
Credit:
⢠To ensure that all customers have sufficient facilities for any trades undertaken
⢠To ensure that credit risks are monitored on a daily basis in terms of margining and that the staff help to facilitate the collection of funds when required.
⢠To ensure that for all customers comments are provided for the customer reviews on an annual basis
Prospecting:
⢠Identify and segment all prospects and work to define and develop appropriate products for the customers.
⢠Create and suggest plans in terms of the creation of new customer opportunities including promotion, advertising, sponsorship, conference attendance and business trips.
Product Knowledge:
Ensuring that you:
o Know the features and are able to demonstrate all products and services offered by Commodities and the wider company Group
o Are able to translate product / service features into benefits for the customers
o Stay aware of our strengths and weaknesses with respect to our competitors
o Propose and structure new products when required
Client knowledge:
Ensure that you:
o Understand most aspects of the clients business, especially those relating to trading and credit
o Review credit applications, write executive summaries and bring to the attention of the management and credit department anything that could affect our risk profile with the customer.