Mandarin speaking Technical Support Engineer

Job Description

Want to be a part fast-paced fintech company building travel solutions for?! Looking for an opportunity to be valued and the chance to excel further as a 24/7 Technical Support Look no further!

We essentially help our end customers use a multitude of services across an array of complexity in as easy a manner as possible. We are expanding the platform of the company and we’re seeking 24/7 Technical Support to continue the growth further.

The right person will have to be Mandarin-speaking.

What we offer
• Salary up to £35,000
• based in Hammersmith, Hybrid Model (1 day onsite ideally but can be flexible)
• Culture of small teams of skilled people, in a friendly and relaxed environment

What will you be doing?
- The 24/7 technical support engineer will be acting as a bridge between development
team and clients/account management team.
- Bilingual is mandatory to communicate with the development team and clients/account
management team.
- The 24/7 technical engineer shall handle the calls/emails from clients for any incidents or
system outages.
- The 24/7 technical engineer shall provide an incident report for any issue and provide
incident status updates for the stakeholders.
- Check the error log from the monitoring system and, identify the root cause of the issue.
- Create and manage the incident ticket in JIRA.
- Identify the areas/parts of the system/service causing the issue, and the corresponding
impacts to the customer.
- Create the standard operation support documents in English.
- Implement the urgent fix based on the standard operation support documents with the
support from the DevOps at the infrastructure level.
- Filter the non-critical issues that can be fixed in next day.

Preferred skills
- One or more years of experience in 24/7 Technical support
- Excellent hands-on support experience in AWS/ Azure
- Strong experience in Linux and Terraform
- Proficiency in writing automated scripting language in Python
- Experience in monitoring tools – Grafana, or any other monitoring tools
- Understanding of full-stack web/mobile, including protocols and web server optimization
standards
- Broad understanding of Oracle, MySQL, NoSQL Database experience, such as MongoDB

Sound exciting? Please apply to find out more!