Manufacturing Office Manager

Your new company
Hays are working with a Manufacturing business in Telford who are seeking a dynamic and results-driven Senior Operations Manager to lead our manufacturing operations across a multi-shift environment. This role is pivotal in driving performance, ensuring compliance, and delivering high-quality output while fostering a culture of continuous improvement and operational excellence.
Your new role
Your role will involve:
Operational Leadership

• Lead and manage a multifunctional team including Works Managers, Supervisors, and Operators across 3 shifts.
• Drive shift performance, manufacturing output, and delivery targets.
• Plan and allocate workload in collaboration with the leadership team.
• Develop and implement operational policies, procedures, and protocols to enhance efficiency.

Performance & Compliance

• Monitor and evaluate operational performance, identifying areas for improvement and implementing corrective actions.
• Ensure compliance with ISO 9001, ISO 45001, and ISO 14001 standards.
• Prepare and present regular reports on performance metrics and operational KPIs.
• Liaise with the Senior Leadership Team (SLT) on targets, arrears, and operational challenges.

Customer & Quality Focus

• Ensure quality standards are met with a "right first time" approach.
• Communicate directly with customers regarding production queries and delivery expectations.
• Lead initiatives for continuous improvement, development, and capital investment.

Procurement & Stock Control

• Source, evaluate, and negotiate with suppliers to ensure cost-effective procurement while maintaining quality.
• Maintain accurate records of purchases, pricing, and supplier performance.
• Oversee stock control of critical plant materials, consumables, PPE, chemicals, and waste management in collaboration with the QHSE team.

Workforce Planning & Safety

• Plan workforce requirements including recruitment, overtime, and holiday coverage.
• Ensure health and safety compliance across all operational areas, including PPE usage and site standards.

What you'll need to succeed

• Proven experience in a senior operations or manufacturing management role within an engineering or industrial environment.
• Strong leadership and people management skills with the ability to inspire and develop high-performing teams.
• Proactive, hands-on approach with a "get-up-and-go" attitude.
• Excellent organisational and multitasking abilities.
• Strong communication skills, both written and verbal.
• Confident team player and leader with a focus on achieving business objectives.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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