Market Manager - Hotel Partnerships

At lastminute.com, we live for the holidays. We are the European Travel-Tech leader in Dynamic Holiday Packages. With technology, we turn spontaneous thoughts into meaningful experiences, helping people travel the world.  

We are looking for a Market Manager to join our team of around 1,700 people worldwide to help us power up the traveller's journey for millions of holidaymakers. The purpose of this role is to account manage hotels, driving relationships to achieve profitable sales, and hit margin targets. The ideal candidate will be a relationship-powerhouse, an excellent communicator, and have the ability to negotiate naturally. In addition, the candidate should be motivated by having clear financial targets and must enjoy contributing to the culture of a small, fun, dynamic team.

The job in brief: 

Job Title: Market Manager  - Hotel Partnerships

Working model: hybrid from London

Team: you will join the Hotel Partnerships Northern Europe & International team 

Level: Professional

Location: UK

Contract: Permanent 36 h/week

What your impact will be:

• Responsible for all elements of ongoing account management maintaining mature accounts, whilst also growing & developing new relationships.
• Evaluate existing partnerships and determine actions to optimise performance
• Contracting new hotels and expanding/exploring potential new markets
• Work with suppliers and internal teams to maximise sales & marketing opportunities
• Negotiate deals and secure the best commercial terms with hotels
• Track and monitor the competitive performance of hotels
• Attend relevant trade events & meet with suppliers

Your expertise 

• An Administrative Powerhouse: The ideal candidate will be someone who can keep on top of multiple work-flows, can analyse data from numerous reporting sources and who maintains attention to detail under pressure. This role has little administrative support. The successful candidate will not only make the decisions, but will act upon them. 
• A Relationship-master-builder: An excellent communicator who can ensure lastminute.com has longstanding partnerships in the trade; happy to spend plenty of time  making a personal difference- the successful candidate will be able to negotiate naturally at all levels.
• A Deal-Maker Extraordinaire: The ability to source exclusive supply, required by our customers, often against difficult market conditions.

Desirable 

• Experience/knowledge of hotel account management
• Minimum 3 years experience in online travel agency, hotel or industry related role
• A history of account management and the ability to promote long-term, mutually beneficial relationships
• Travel industry contacts 
• Strong problem-solving, analysis, and planning skills
• Proficiency in Mac, Microsoft office, Google suites  applications.
• Aptitude to learn new systems quickly 
• Ability to adapt and overcome challenging situations
• Fluent in French & English (additional languages a plus)
• University degree level of education

Perks of working with us:

How we work together:

- An inclusive, friendly, and international environment (you’ll be working with colleagues from +10 countries and over 48 nationalities)

- Shorter working week (36h as full time), with a half working day on Fridays

- Flexible start and end of the working day

- Possibility to work from anywhere for a period of time per year defined according to local regulations

 

How we learn together:

- Fri-Yays: half a day on Friday morning with a no-meeting mandate and dedicated to deep work, personal growth, learning and training and/or focus time.

- Professional and managerial skills development training paths, access to e-learning platforms such as O’reilly, Udemy, Coursera (depending on the department), and to our internal platform offering bespoke training content

Other perks:

- 2 paid days off per year for volunteering purposes

- Occasional social events to foster connections among colleagues

- Travel industry discounts and flash exclusive staff fares

- We support our employees through life's significant moments with leave options (e.g parental responsibilities, marriages, bereavements, relocations, etc.) in line with local laws.

Wish you were here? We do, too!

Selection process steps*:

• HR interview (30 minutes)
• 1st interview (Manager 1 hour): soft skills + technical knowledge
• 2nd interview (Manager + team member 1 hour)
• Offer extended

​​(*Please note the process can slightly vary. The recruiter in charge will share more details when setting up the interview)

Our commitment to celebrate diversity and generate belonging

At the heart of our culture is a commitment to inclusion across race, gender, age, sexual orientation, religion, gender identity or expression, and accessibility. We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniqueness of everyone who works here. We value different lived experiences and respect viewpoints, as we know unicity drives innovation. We want to make sure our people reflect the communities across the world we help travel.

Eligibility criteria:

By submitting your information and application, you confirm that you are legally authorised to work in the country of employment and that you do not require visa sponsorship to obtain employment visa status.

Please submit your resume in English

Please submit your resume in English