Marketing & Customer Relations Manager

Marketing & Customer Relations Manager

Stroud

£33,000 + Commission

Full-Time | From £33,000 + Commission (£5K+ Typical) | Boutique Independent Fashion Brand | Office-Based (Mon-Fri, Occasional Weekends)

What’s in it for you?

Work with an elegant, ethical fashion brand | Creative, varied role | Generous commission structure | Opportunity to style a diverse clientele | Positive, close-knit team environment | Autonomy to shape marketing and sales strategies | Engage in showroom and events | Develop your skills across fashion, marketing, and customer service

Must Have’s

• Strong interpersonal and face-to-face customer service skills
• Excellent organisational skills and attention to detail
• Confident with Apple Mac, Microsoft Office & Google Workspace
• Experience with email marketing tools like Mailchimp
• Social Media experience
• A positive attitude and willingness to get stuck in
• Passion for fashion, styling, and working with colour and fabrics
• Excellent telephone manner and showroom presentation

Nice to Have’s

• Background in fashion, styling, or working with luxury goods
• Familiarity with Adobe Creative Suite (Photoshop, Illustrator, Lightroom)
• Knowledge of website CMS (Shopify) and basic SEO
• Understanding of Google Analytics and digital marketing performance
• Previous experience managing stock and CRM systems
• Confidence running stands or events at fashion shows

So, what will you be doing?

• Handling all customer enquiries via phone and email
• Assisting customers in the showroom and at shows - offering personal styling advice
• Taking and processing orders with care and attention
• Managing the brand’s digital presence - including email campaigns, website updates, and social media content
• Writing and editing marketing content with an eye for tone and accuracy
• Coordinating appointments, stock control, and order fulfilment
• Supporting the founder with administration, customer care, and creative initiatives

For more information, a confidential chat, or to discuss your application please contact Georgie at i2i Recruitment as soon as possible.

Our mission of 'Making Recruitment Personal’ also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion.

We strive to personally connect with each applicant, but due to current circumstances, this is not always possible. If you haven’t received a response within 5 working days, please understand that your application has not been successful on this occasion.