Marketing & Customer Service Coordinator

Marketing & Customer Service Coordinator
Hucknall, Nottinghamshire
£25,000 – £27,000 (DOE) Benefits

We're excited to be recruiting on behalf of a growing, design-led business in Hucknall that’s known for its excellent products and customer-first approach. This is a fantastic opportunity for someone with a passion for marketing and customer care to step into a varied and fast-paced role. If you thrive on keeping customers happy, enjoy social media, and love staying organised—this could be your perfect match.

As a Marketing & Customer Service Coordinator, you will be the friendly first point of contact for customers while supporting the marketing team with content creation, order updates, and general communications. It’s a dynamic position with real scope for growth and creativity.

Key Responsibilities:

• Manage inbound customer enquiries via phone, email, and social media
• Process customer orders and track deliveries using internal systems
• Support the marketing team with social media scheduling, content, and campaigns
• Respond to product queries, returns, and general support needs
• Work with sales and logistics teams to ensure customer satisfaction
• Assist in the creation of newsletters, promotional emails, and online posts
• Monitor and report on customer feedback and engagement

The candidate:

• Previous experience in a customer-facing or marketing support role
• Strong written and verbal communication skills
• Confidence using social media platforms (Instagram, Facebook, LinkedIn etc.)
• Organised, proactive, and able to manage multiple tasks at once
• Comfortable using CRM and order management tools (training provided)
• A positive, friendly, can-do attitude

Benefits

• Join a creative, supportive, and fast-moving team
• Career development opportunities in both marketing and customer service
• Modern workspace with hybrid flexibility (if desired)
• Regular training, team events, and wellbeing support
• Staff discounts and a collaborative company culture