Marketplace Trust Manager

About Motorway

Motorway is the UK’s fastest-growing used car marketplace – our award winning, online-only platform connects private car sellers with over 7,500 verified dealers nationwide, who compete to offer the best price. Founded in 2017, our technology makes the process refreshingly easy, earning us an 'Excellent' Trustpilot rating with over 70,000 reviews. We're not just building a platform; we're changing how people sell cars.

Backed by leading investors like Index Ventures and ICONIQ Growth, and following a successful $190 million funding round, we're on a mission to transform the used car market.

The role

We are looking for a Marketplace Trust Manager to join our team and help us make Motorway the safest and most trusted online marketplace for used cars. In this role, you will be responsible for leading a team of analysts. You will be given a high-degree of autonomy in defining and implementing overall strategy on marketplace trust. 

You will report into the Head of Legal & Risk. You will also work closely with our product, engineering, and senior leadership to develop and implement policies, procedures, and product developments that keep our platform a safe and sustainable place to do business. 

What you’ll do

• Be prepared to hit the ground running and make recommendations for change. 

• Build, lead, mentor, and develop a team of Marketplace Trust Analysts. Provide guidance, training, and ongoing support to ensure the team is well-equipped to handle challenges effectively.

• Act as a key advisor to senior leadership and exec team, securing buy-in for strategic initiatives that improve platform trust and user safety.

• Develop and implement strategic policies and frameworks to proactively prevent fraud, scams, and safety risks, ensuring a secure and trusted platform.

• Lead critical investigations into marketplace integrity incidents, collaborating with cross-functional teams to ensure swift and effective resolution.

• Monitor and analyse key metrics to identify areas for improvement in our product and develop action plans to enhance user confidence in our marketplace.

• Collaborate with product and engineering teams to develop and implement trust & safety features.

• Stay up-to-date on the latest industry trends and best practices in trust and safety.

Requirements

• 3-4 years of experience in trust, safety, compliance, fraud prevention, or a related field.

• Experience managing a team.

• Strong understanding of the online marketplace landscape and the unique safety challenges it presents.

• A curious and creative mind, open to not just finding challenges, but coming up with ways to solve them.

• Experience developing and implementing policies and procedures.

• Experience with modelling and forecasting a bonus, but not essential.

• Excellent analytical and problem-solving skills.

• Strong communication and interpersonal skills.

• Ability to work independently and as part of a team.

• Passion for protecting users and creating a safe online environment