Mate

• In charge of overseeing the daily management of Deck & Cabin crews aboard, under the direction of the Master
  
• Operating Thames Clipper vessels in alignment with our service delivery requirements, with a primary emphasis on maintaining customer satisfaction & vessel housekeeping
  
• Ensure ticket inspections are conducted at boarding locations, prior to embarkation, placing a significant emphasis on revenue protection. 
  
• Interacting with Thames Clipper's passengers, delivering an exceptional customer service experience at all times.
  
• Providing lookout duties alongside the Master
  
• Support the Master with CCTV & VHF radio system operations on board
  
• Manage the mooring of Thames Clipper vessels and the safe embarkation/disembarkation of passengers;
  
• Undertaking checks of the vessel's equipment and various safety responsibilities in accordance with our Safety Management System
  
• Assisting the Master in the safe operation of the vessel
  

Requirements

• Vessel Mooring/Deck Experience
  
• Bridge watchkeeping/ lookout duties.
  
• STCW First Aid
  
• STCW Sea Survival
  
• STCW Fire Fighting
  
• VHF or equivalent GMDSS Qualification
  

• Passenger vessel experience
  
• Experience working on the River Thames and/or inland waterways
  
• Knowledge of the International Safety Management Code (ISM) & International code for High Speed Craft (HSCC)
  
• MCA or equivalent COC/OOW/BML or RYA Qualification
  

• Team Player
  
• Communication
  
• Ability to work under pressure
  
• Flexible
  
• Proactive
  
• Motivated