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We are seeking a passionate mechanical engineer to join our Product Engineering team at Octopus Energy as a Field Application Engineer. As a Field Application Engineer, you will play a crucial role in being the technical interface between the R&D Design teams and the field installation and operations teams.
What you will do:
Be the main interface between the product design team and the field installation teams
- Identify areas for improvement in all aspects of the system from design to manufacturing, installation and processes
Provide technical design advice and guidance to the field design teams
Work closely with the support, field and the operations teams, provide day to day support to all heat pump installs
Actively provide customer support as required
Continuously monitor the performance data (e.g. COP/SCOP) collected for every install, debug issues, maintain the issue log, and advise improvements
Maintain the spares list and update as a new product is introduced
Travel to customer sites as required, as well as to Portadown in Belfast to work closely with the R&D and the manufacturing teams
Contribute to the training of the support and installation teams as required
Be the owner of technical documentations for installers, customers, logistics
Present technical solutions to the design team
Analyse warranty returns and interface with suppliers on technical discussions in finding the route cause
What you'll need
Degree in mechanical engineering or a similar discipline
5+ years experience in design of mechanical parts of a heating or a cooling product or system
Understanding of heat pump design and HVAC systems
Experience in retrofit and new build heating/cooling installs
Appreciation of smart electronic control systems relevant to heating/cooling system design
Desirable
Knowledge for heat pump components (e.g compressors, inverters, fans, evaporators, condensers), thermodynamics and refrigeration circuits, power electronics and hydraulic system design
Understanding of standard compliance, regulations and legislations relevant to heat pump design and residential installations (MCS, F-gas, relevant EN specifications)
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