Medical Administrator

About Us

Private Secretary Group provides medical secretarial, practice management and administrative support services to consultants and clinicians working within private healthcare.

As our business continues to grow, we are looking for a highly organised and proactive Medical Administrator & Business Support Coordinator to work closely with our Managing Director and wider team.

This is a varied role which combines elements of healthcare administration, patient support, business administration, project coordination and operational support.

No two days are the same.

We are looking for somebody who enjoys being organised, solving problems, following up actions and helping a busy business run smoothly.

The Role

You will work closely with the Managing Director, Office Manager and Medical Secretaries to support both our consultants and the wider operation of the business.

Responsibilities may include:

Patient & Consultant Administration

• Managing patient enquiries via telephone and email
• Sending forms, questionnaires and information packs
• Processing referrals and new enquiries
• Supporting appointment booking processes
• Chasing information, reports and correspondence
• Liaising with hospitals, insurers and external providers
• Updating patient records and internal systems
• Assisting with billing administration and payment follow-up

Business Support

• Updating internal trackers and reporting documents
• Supporting project implementation
• Maintaining SOPs and operational documentation
• Organising meetings and following up actions
• Supporting the Managing Director with administrative projects
• Identifying opportunities to improve systems and processes

Working Hours & Location

• Monday to Friday
• 08:30am – 5:00pm
• 30-minute unpaid lunch break
• Full-time position
• Office-based at Arnos Vale, BS4

About You

The ideal candidate will:

• Be exceptionally organised
• Have excellent attention to detail
• Be proactive and solutions-focused
• Enjoy following up actions and ensuring tasks are completed
• Be confident communicating with patients and healthcare professionals
• Be comfortable managing multiple priorities
• Be highly reliable and accountable
• Enjoy working within a growing business
• Be confident using technology and learning new systems
• Take pride in helping others and making things run smoothly

Desirable Experience

• Healthcare administration
• Medical secretarial experience
• Executive Assistant or Personal Assistant experience
• Project coordination experience
• Billing or finance administration experience
• Experience using Microsoft 365
• Experience using healthcare systems such as Carebit, Semble or Healthcode

What Success Looks Like within PSG

The successful candidate will become a trusted member of the team who can:

• Take ownership of tasks without constant supervision
• Keep projects moving forward
• Ensure actions are followed up and completed
• Reduce the administrative burden on senior team members
• Help improve processes as the business grows
• Support excellent patient experiences

Important

This is an office-based role located in Brislington, Bristol (BS4).

Applicants must be willing and able to work from the office Monday-Friday.

This position is not suitable for candidates seeking remote or predominantly home-based working arrangements.

The successful candidate will work closely with the Managing Director and wider team and will become heavily involved in the day-to-day running of the business.

What We Offer

• Competitive salary dependent on experience
• 28 days annual leave including Bank Holidays
• Additional annual leave for long service
• Your birthday off each year
• Christmas office closure
• Company pension scheme
• Free parking
• Free access to the on-site gym
• Ongoing training and development
• Exposure to a wide range of private healthcare specialties
• Opportunities for progression as the business continues to grow
• Modern office environment in Bristol
• The opportunity to work closely with senior management and play an active role in the growth of the business
• A varied role with genuine responsibility and ownership
• Supportive and collaborative team environment