Medical Devices Support Specialist

EY338 Medical Devices Support Specialist
Location: Guildford, (Hospital-based)
Salary: £29,000 per annum

Overview

First Military Recruitment are recruiting on behalf of one of our clients who are the world’s leading suppliers of medical equipment for minimally invasive surgery. Since 1945, this family-owned company has grown into a globally respected name in the production and distribution of high-quality medical instruments and devices. Our client are seeking a Medical Devices Support Specialist to provide dedicated, hands-on support at healthcare facilities in Guildford.

As a key member of our field service team, you will be embedded within the client’s Operating Department and associated clinical areas, ensuring our clients medical devices - including endoscopes, instruments, and video equipment - are always available, maintained, and functioning to the highest standards.

Key Responsibilities

• Deliver on-site support for medical devices across designated hospitals or surgical facilities
• Ensure all equipment is fully functional and always available for clinical use
• Provide product handling support and first-level troubleshooting
• Coordinate staff training on equipment use and care
• Support quality improvement and compliance initiatives
• Liaise effectively with clinical and technical teams to address user needs
• Maintain accurate documentation and reporting

Required Skills & Experience:

• Experience in a hospital setting or similar healthcare environment
• Strong communication and interpersonal skills
• Effective time management and the ability to work independently
• Calm under pressure with the ability to manage competing demands
• Strong organisational and multitasking skills
• Excellent customer service and a professional, proactive approach
• Proficiency in Microsoft Excel, Outlook, and related systems
• We’re looking for someone who is passionate about healthcare service excellence and thrives in a hospital-based, collaborative environment

Desirable:

• Experience with endoscopic or similar medical equipment (advantageous but not essential)
• Healthcare or technical qualification
• GCSE-level education or equivalent experience