Medical Receptionist

Medical Receptionist

An excellent opportunity awaits a Medical Receptionist to join a welcoming GP practice in Dorking. They are looking for someone experienced or with transferable skills from other sectors who has a patient-centred approach, can provide outstanding support to clinical staff, and ensures seamless communication across the practice. Join a supportive and friendly team dedicated to quality patient care.

Medical Receptionist - What will I be doing?

• Serve as a key point of contact for patients, managing appointments and patient flow efficiently.
• Handle sensitive, walk-in cases with care, minimizing disruption.
• Support patients with inquiries on practice policies, services, and payments.
• Assist with repeat prescription requests, appointments, and home visits.
• Keep patient records accurate and up-to-date; assist doctors with file management.
• Perform essential reception duties like call handling, document scanning, email management, and general inquiries.
• Prepare consulting rooms for each session, and support with end-of-day closing duties.

Medical Receptionist - What experience do I need?

• Experience in reception or customer service, ideally in healthcare.
• Strong IT skills, clear communication, and a calm, friendly approach.
• Ability to stay focused under pressure, maintain confidentiality, and adapt to changing needs.
• Flexibility to cover additional shifts during holidays or sick leave.

Medical Receptionist - What else do I need to know?

This role is perfect for someone passionate about high-quality patient service and contributing to a positive team environment.

Flexible shifts of 5.5 hours: mornings (9 am - 1:30 pm) or afternoons (1 pm - 6:30 pm), plus an evening shift (6:30 pm - 8:30 pm) once or twice a month. A monthly rota helps provide work-life balance, so shifts are either morning or afternoon.

If you're dependable, adaptable, and eager to make a difference, we'd love to meet you!