Medical Receptionist

Job Title: Medical Receptionist
Location: Belfast
Job Type: Full-time/Permanent /jobshare
Salary: from £24,250

Working Hours: Clinic hours 8am-8pm. Shifts will be across Monday to Sunday on a rota basis. 8am-2pm and 2pm-8pm (can be flexible with hours)

Start date: 30th June

About Us:

Reed Recruitment are working exclusively with an independent health clinic located in the heart of Belfast. Their dedicated team is committed to providing exceptional care for minor illnesses and injuries within our community and beyond.

Job Summary:

We are looking for a friendly and organised Medical Receptionist to join our dynamic team. The ideal candidate will play a crucial role in managing front desk operations, welcoming patients, scheduling appointments, and ensuring smooth communication between patients and our medical team.

Primary Responsibilities:

• Warmly greet and assist patients upon arrival at our facility
• Professionally handle phone calls and respond to enquiries
• Schedule and confirm patient appointments promptly and accurately
• Monitor and manage waiting times, keeping patients informed and comfortable while they wait
• Collaborate closely with medical staff to optimise patient flow and service delivery
• Process patient payments accurately and address billing enquiries
• Maintain meticulous patient records in E-Clinic and update information as required
• Perform administrative duties including filing, faxing, and scanning documents
• Maintain a clean, organised, and inviting reception area
• Maintain confidentiality and adhere to GDPR at all times

Secondary Responsibilities:

• Assist with inventory checks and ordering of supplies
• Support day to day clinic operations, assisting colleagues when needed to ensure the smooth operation of the facility
• Contribute to basic reporting tasks, such as compiling appointment stats or patient feedback

Essential Criteria:

• GCSE Maths and English (or equivalent)
• Proven experience as a receptionist or in a similar role, ideally within a medical environment
• Exceptional communication skills and a strong ability to connect with people
• Proficiency in office software and familiarity with medical record systems
• Outstanding organisational skills with a keen eye for detail
• Ability to multi-task and thrive in a fast-paced environment
• Professional demeanour and a polished appearance

Benefits:

• Competitive salary reflecting your skills
• Pension scheme
• Health Insurance
• Convenient parking available
• Central Belfast location with excellent public transport links