Medical Secretary

We are recruiting for Medical Secretaries at both standard and senior levels to provide high-quality secretarial and administrative support to our consultants. This is an opportunity for candidates with at least one year’s experience as a Medical Secretary to join a growing team.

We welcome applications from those ready to step into a senior role, as well as those building their career with scope to grow.

Key Responsibilities

• Proofread and finalise clinic and theatre letters produced via AI transcription, ensuring accuracy and confidentiality.
• Manage consultant diaries, booking patient appointments, and liaising with hospitals.
• Handle patient enquiries professionally, both over the phone and via email.
• Process referrals and test requests promptly.
• Maintain accurate and up-to-date patient records.
• Liaise with consultants, patients, hospitals, and insurers as required.
• Support colleagues by covering phones, inboxes, and desks when needed.

Banding Explained

Medical Secretary (Entry/Standard):

• Minimum 1 year’s experience as a Medical Secretary.
• Confident proofreading AI-transcribed clinic letters and managing consultant diaries.
• Developing knowledge of private practice processes.
• Works under supervision, with support available for more complex cases.

Senior Medical Secretary:

• Minimum 3 years’ experience as a Medical Secretary (private practice or NHS).
• Proven ability to independently manage all aspects of consultant practice.
• Oversees more complex processes such as billing queries, theatre bookings, and consultant correspondence without supervision.
• Acts as a mentor for junior secretarial staff.
• Demonstrates initiative in improving systems and supporting practice management.

Essential Requirements

• At least 1 year’s experience as a Medical Secretary.
• Strong proofreading, communication, and organisational skills.
• Excellent IT skills and the ability to adapt to new systems quickly.
• High level of professionalism and confidentiality.
• Ability to prioritise and multitask in a fast-paced environment.

Desirable

• AMSPAR or BSMSA qualification.
• Experience in private healthcare.
• Knowledge of medical terminology and healthcare systems.

• Competitive salary dependent on experience and banding
• 6-month probationary period with structured feedback and support
• Opportunities for progression to Senior Medical Secretary level
• Ongoing professional development, including support towards AMSPAR/BSMSA or other relevant qualifications
• Modern office environment with supportive team culture
• Regular one-to-one meetings and clear career development pathway
• Company social events, including annual Christmas party and wellbeing activities
• Contributory pension scheme
• 25 days annual leave plus bank holidays (pro rata for part-time staff)