Member Manager

MAXIS GBN – Member Manager

Reports to: Member & Business Development Strategy Director

Location:  London, UK

Regional and global travel required

About MAXIS GBN

MAXIS GBN was co-founded in 1998 by MetLife and AXA, two of the largest and most trusted insurance companies in the world. In 2016, MAXIS GBN became a joint venture and established itself in London with offices at Monument where we employ an international team of over 90 staff, with another 80 based in eight countries around the world.

At MAXIS GBN, we work with multinational companies to help them deliver employee benefits (EB) to their staff around the world. We are a market leader in the global EB space, offering global pooled and captive solutions as well as comprehensive wellness programmes.

We do this through working with a network of local insurance companies (members) in more than 100 markets across the globe. More than 60% of our member insurers are owned by MetLife or AXA, the other 40% are independent local insurers – all are experts in their markets and help us to find the right solutions for the local offices of multinationals and their employees based there.

Our London headquarters houses support services from global marketing to finance to client reporting and underwriting while working with colleagues based in offices in locations across Europe, the USA and Asia.

Summary of Responsibilities

The Member Management team is responsible for:

• managing the existing local insurer network and supporting its growth


• maintaining MAXIS / local insurer relationships and encouraging open and regular communication


• ensuring ease-of-use and process between local insurers and MAXIS departments


• representing the interests of local insurers interests within MAXIS


• communicating the advantages of the network within the MAXIS business and across the broader network


• ensuring all contractual and regulatory requirements are met by our local insurers globally


• ensuring that regular Due Diligence is carried out on all local insurers within the Network

The role holder will be responsible for:

• take responsibility for and manage a portfolio of members in EMEA region as well as supporting other regions where required


• support discovery and implementation of any team restructure and reallocation of members if appropriate


• represent local insurers and their needs for MAXIS projects – you will be their voice


• work with the marketing team to co-ordinate network focussed communications


• take ownership of and manage the local insurer database (Salesforce)


• assist with existing key Member management projects


• build and maintain strong relationships with all MAXIS departments across all geographical locations


• deliver ongoing local insurer training and education


• support the activity of the wider Member Management team

Person Specification

Required:

• 3-years minimum years’ experience (or equivalent) working with internal and external stakeholders in Employee benefits/insurance/reinsurance


• 1-year experience (or equivalent) in project management and implementation


• strong organisational skills with ability to manage multiple priorities


• the ability to work independently with a strong sense of accountability


• exceptional relationship management skills


• strong communication skills


• able to travel as required by the role


• demonstrable negotiation skills


• ability to work across departments, time zones and geographies


• excellent IT proficiency with advanced Excel skills


• English to a high level of fluency, both spoken and written, is essential

Desired:

• French a definite advantage. Spanish or other languages also beneficial


• Experience working in a multicultural / international business


• Experience with using Salesforce in a sales/CRM environment

For any other live vacancies at MAXIS, please see our Careers Page here