Member Support Officer

Member Support Officer - Stafford town centre · £27,038 · Permanent, full time (37.5 hrs, Mon-Sat including Saturday mornings)

A long-established, member-owned building society is hiring two Member Support Officers. You'll be the first point of contact for savings members across phone, digital, post and face to face, owning each enquiry through to resolution. Expect real phone conversations, time on the branch counter and training in mortgages too. You'll report to the Head of Operations.

What you'll do

Look after members and prospective members across every contact channel
Process savings applications and account servicing accurately, including ISA transfers, maturities, dormancy, lost passbooks and tax statements
Handle Power of Attorney, Court of Protection, probate and statutory declaration requests with care
Manage online savings administration and correspondence within service standards
Support vulnerable customers, recognising their circumstances and giving extra help
Complete daily banking, exception and report checks, and help with testing and quality assurance
Support the branch when needed as part of a multi-skilled team
What you'll bring

Confidence on the phone and face to face. You genuinely enjoy talking to people, and savings or financial services experience is a bonus
Accuracy and attention to detail with administration
Flexibility to move between phones, admin and the branch counter as demand changes, including Saturday mornings
Empathy and good judgement with members who need extra support
Good judgement to think beyond the script, and a willingness to learn mortgages
Why apply

A member-first society that wants its people to make decisions, not follow a script
Full training, including cross-training into mortgages
Varied work in a town-centre office five minutes' walk from Stafford station, with a smart-casual dress code
To apply, send your CV or contact Jordan Diston at Vivo Talent: (phone number removed) · (url removed)
Only candidates based in UK and eligible to work in UK are allowed