Membership Account Executive

We are looking for three enthusiastic and creative Membership Account Executives to join our expanding team. As a membership account executive, you will play a pivotal role in the growth of our membership programme as well as delivering best-in-class customer service and member engagement.

As a Membership Account Executive, you will help execute the GMA’s membership programme, managing the member cycle, making a positive impact on our members. As the primary point of contact for our members, you’ll provide exceptional service, convert prospects into members, and ensure existing members renew their memberships. Collaborating with the Head of Membership, you’ll develop and implement membership recruitment and retention strategies.

If you have a passion for delivering an excellent service, driving member satisfaction and developing your career in the membership space, this could be the role for you.

Responsibilities:

Execute membership recruitment strategies in collaboration with the Head of Membership:
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Serve as the first point of contact for incoming membership inquiries, whilst taking the lead for your own designated category of membership
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Convert prospects into active members and ensure timely membership renewals.
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Maintain accurate membership records and manage the membership database.
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Provide regular account reporting and assist in driving departmental initiatives.
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Through continuous review and collaboration across the GMA, implement developments that improve efficiency or member experience.
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Develop and implement data and quality checks and robust processes, to deliver reliable and current data on our members
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Collaborate with other teams to enhance the overall membership experience.
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Champion the value of membership through engaging with all departments to ensure opportunities to retain, convert and recruit members are maximised.
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Support effective marketing communications across GMA accounts.

The ideal candidate(s) will have proven knowledge and be experienced in:
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Sales and Business Development : Proven experience in sales or business development, along with event or training course administration.
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Customer Service:

Familiarity with the member cycle and a commitment to delivering first-class customer service.
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Software Proficiency : Competence in using Microsoft Office tools (Word, Excel, PowerPoint) and experience with CRM/LMS software
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Project Management:

Understanding of project management techniques and delivery.
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GDPR Knowledge:

Awareness of GDPR regulations and their applications.
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Effective Communication:

Strong oral and written communication skills for interacting with colleagues and external customers.
We are seeking candidates with

at least a minimum of 4 years

customer service experience, preferably in an association or membership organisation. A strong understanding of the GMA and related industry and the competitive landscape will be advantageous. Additionally, you will demonstrate the ability to prospect new sales opportunities, build a pipeline of potential customers, and analyse and interpret data to produce meaningful and informative reports. You will also have good time management skills with the ability to effectively manage conflicting priorities as well as excellent oral and written communication skills.

If you meet these qualifications and are passionate about membership engagement, we encourage you to apply!

The Organisation
The GMA is the UK’s leading industry body for the grounds care sector. A not-for-profit membership organisation promoting and protecting the interests of professional and volunteer grounds people who make sport possible by keeping green spaces and playing surfaces safe, accessible, and sustainable across educational establishments, community facilities, and sports clubs at grassroot, amateur, and elite professional level.

SALTEX is the brand name of the exhibition owned and operated by the GMA with all profits supporting the GMA’s provision and delivery of the industry training, education and membership services.

Salary and benefits
Salary is circa £28K plus pension, employee assistance programme, life assurance cover, 25 days annual leave plus bank holidays and Christmas closure. Based at the Milton Keynes head office with some flexible home working as agreed.

How to apply
For further details including details of the application process please refer to the application pack by following this link: Membership Account Executive | Grounds Management Association (thegma.org.uk)

Closing Date

27 June 2024 5:00 pm