Membership Coordinator

Job Summary

Are you a highly driven and results orientated individual who thrives in a fast paced environment with proven experience in social media marketing, webinars, and customer engagement?

We are currently helping our client working in the retail landscape to recruit a driven Membership Co-Ordinator. You will be key in developing and executing initiatives to drive member growth, engagement, and retention, positioning the company as the go-to platform for independent businesses.

This role will require you to collaborate with marketing and senior leadership to ensure consistent and impactful communication and engagement with their members.

Duties

• Build and nurture strong relationships with both new and existing members within the community.
• Grow the membership network through strategic outreach and partnerships with independent creators and industry experts.
• Identify and secure partnerships that provide value, such as discounts, exclusive offers, and other member benefits.
• Craft clear, compelling, and engaging communication via email, blogs, and social media to keep members informed and connected.
• Organise and execute member-focused events, such as webinars and virtual meetups, in collaboration with the marketing team.
• Collaborate with marketing to highlight member achievements and success stories on social media.
• Seek out sponsorship opportunities with like-minded businesses that align with the company’s mission and values.
• Assist members in optimising their profiles and resources on the platform to enhance their experience and visibility.
• Develop and implement marketing campaigns that promote membership growth and member engagement.
• Prepare and deliver monthly webinars featuring industry experts to provide valuable insights to members.
• Stay informed on industry trends and competitor activities to continuously improve member offerings.
• Collaborate with internal teams to align social media marketing efforts with member engagement strategies.
• Provide regular feedback to the management team to improve services and create new member-focused initiatives.
• Ensure consistent communication that aligns with the company’s brand voice, tone, and style.
• Actively seek out new members and encourage them to sign up and engage with the community.

Skills/Experience

• Proven experience in community management, membership services, or engagement roles.
• Strong written and verbal communication skills, with the ability to create clear and compelling content.
• Experience with CRM tools and platforms to manage member engagement.
• Exceptional organisational and multitasking abilities to manage multiple projects and deadlines.
• Strong interpersonal skills and the ability to build relationships both internally and externally.
• A proactive, self-starter who is passionate about empowering independent businesses.
• A solid understanding of the importance of content in driving engagement and retention.
• Ability to work collaboratively in a dynamic, fast-paced environment.
• Experience with social media marketing, webinars, and online community engagement.
• Knowledge of the independent business and creative industries is a plus.

Benefits

• Competitive salary
• Opportunity for career growth and advancement
• Dynamic, collaborative work environment
• 4pm finish on Fridays
• 25 days holiday plus BH with day off for birthday
• Modern office in central Harrogate