Membership Manager

Membership Manager
£65,000 - £67,000
London

THE COMPANY: Our client is one of the largest trade associations, offering an exciting opportunity for a Membership Manager to take on a varied and dynamic role. This position is ideal for someone who thrives in a fast-paced environment, managing membership operations while building strong relationships with key accounts. With a focus on engagement, retention, and delivering real value, this role provides the chance to work across different functions, ensuring members maximise the benefits of industry-leading events, services, and products.

It’s a fantastic opportunity to make a tangible impact, shape membership strategies, and be part of a respected organisation that supports business growth.

THE ROLE:

• Membership Operations & CRM Management: Oversee renewals, applications, resignations, and forfeitures, ensuring timely processing within the SMMT membership CRM system (Salesforce).
• Member Engagement & Retention: Collaborate with colleagues to develop tools that enhance engagement, satisfaction, and retention while fostering strong relationships with members.
• Account Management & Growth: Manage member relationships through meetings, presentations, and communications, driving membership growth and uptake of paid services.
• Events & Networking: Support member engagement through regional networking events, initiatives, and participation in industry committees, projects, and conferences.
• Business Development & Strategy: Work closely with the Member Services and Business Development teams to improve membership offerings and support recruitment activities.

THE PERSON:

• Extensive experience in senior membership roles, CRM systems, and managing large corporate accounts.
• Proven ability to sell and promote membership packages, build strong relationships, and engage confidently with senior executives.
• Excellent verbal and written communication, including public speaking, alongside a collaborative and approachable mindset.
• Proficient in IT office tools (Word, Excel, PowerPoint) with confidence in AI-driven solutions, strong numerical skills, and attention to detail.
• A creative and innovative thinker who thrives under pressure, meets targets, and contributes to team success with diplomacy, multitasking, and flexibility.

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EQUAL OPPORTUNITIES Morgan Spencer Recruitment is committed to equal opportunities and actively seeks applications from all sectors of the community irrespective of gender, race, colour, nationality, ethnic or national origin, disability, marital status, sexual orientation, having responsibility for dependents, age, religion/beliefs, or any other reason which cannot be shown to be justified.

CONFIDENTIALITY: All applications are dealt with in strictest confidence and will be processed in accordance with the Data Protection Act 1998

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