Membership Manager

• Annual Salary: £39,000 plus bonus
• Location: KT area
• Job Type: Full-time

Join a unique and vibrant team that prides itself on being welcoming, supportive, and independent. We are seeking a Membership Manager who is motivated, friendly, and proud to help our client grow their membership base. This role is perfect for someone passionate about creating a positive community and driving both member satisfaction and team performance.

• Grow membership through the attraction and retention of members.
• Ensure member onboarding is processed correctly and within parameters.
• Coordinate with the marketing department for promotional activity.
• Handle complaints and member issues for your department, ensuring timely follow-ups.
• Liaise with marketing on the promotions and events calendar for lead generation.
• Initiate member referral activity and incentives.
• Work in conjunction with marketing and IT for all aspects of the member journey.
• Conduct interviews for your department and follow recruitment procedures.
• Set team targets and monitor progress.
• Hold team meetings, including daily huddles and weekly team meetings.
• Provide sales coaching and people/performance management for your team.
• Train and develop your team.
• Ensure effective communication and delegation.
• Manage staff incentives and commission targets.
• Ensure all membership contracts and sign-up procedures are administered correctly.
• Administer all sales reporting on a daily, weekly, and monthly basis.
• Manage monthly direct run and debt recovery.
• Coordinate with the service manager regarding DM shifts.
• Deliver end-of-month reports to the CEO & GM.
• Manage department rostering cost-effectively.
• Manage H&S for your department in conjunction with the H&S Manager.
• Attend monthly P&L meetings.
• Handle banking reconciliation, monthly direct debit run, and debt recovery.
• Forecast, price, and set annual budgets for the department in conjunction with the CEO and Finance.
• Assume ownership of departmental budgets with full accountability for P&L expectations.
• Optimize efficiency and improve financial margins within legal parameters.
• Research, benchmark, and adopt best practices from similar businesses.
• Report to management on your department.

• Proven sales and management experience.
• Strong leadership skills with the ability to set clear targets and motivate a team.
• Excellent communication and interpersonal skills.
• Ability to handle multiple tasks and remain organized.
• Experience in the fitness industry is preferred but not essential.

• Competitive salary with performance incentives.
• Opportunities for professional development and training.
• A supportive and inclusive work environment.
• Access to fitness facilities.

To apply for this Membership Manager position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role