Membership Representative

Membership Representative (Remote - Midlothian, Dumfries & Galloway & Scottish Borders)

Salary: £36,816 per annum
Car/Travel: Car provided or allowance
Hours: 35 per week - Monday to Thursday 8:30am-5:00pm, Friday 8:30am-2:30pm
Location: Remote with regular travel across Midlothian, Dumfries & the Scottish Borders
Office Base: Occasional attendance required at the head office in Midlothian
Holidays: 30 days including public holidays (pro rata in year one)
Contract: Permanent, with a six-month probation period
Equipment Provided: Laptop and mobile phone

About the Role

We are seeking a Membership Representative to join a respected professional membership organisation. This role is ideal for someone who enjoys working autonomously, is confident engaging with a wide range of people, and can deliver excellent support and service across their region.

You’ll act as the main point of contact for members within your area — supporting existing relationships, encouraging new member applications, and promoting the organisation’s services, events, and training.

This is a remote role, but travel across your territory is essential, along with occasional visits to the organisation’s Midlothian-based office.

Key Responsibilities

• Build strong relationships with existing and prospective members
• Promote services, training opportunities, and key industry updates
• Support and attend local events, drop-in sessions, and briefings
• Provide administrative support, including reporting and minute-taking
• Liaise with internal teams to assist with membership payments
• Maintain a high standard of customer service and professionalism

What We’re Looking For

• Excellent communication skills, both written and verbal
• Proficiency in Microsoft Word, Excel, Outlook, and general IT systems
• Strong organisational skills and the ability to manage your own workload
• Friendly, professional approach with confidence engaging in person and online
• Experience in a customer-facing or membership-based role
• Knowledge of the Scottish construction industry is an advantage, but not essential
• Ability to work well independently and as part of a wider team

How to Apply

If you're ready for a role that combines independence, variety, and the chance to work with a highly regarded industry body, we’d love to hear from you.