Membership Support Administrator

Membership Support Administrator

Hybrid working, with a blend of working in the London office and from home

Salary £35K - £40K

6 Months FTC - Full-time (Monday - Friday 9.00am - 5.00pm)

Starting May 2025

My client, a professional membership organisation is currently recruiting seeking a proactive and detail-oriented Membership Support Administrator to join their Helpdesk team on a 6-month fixed-term contract.

This role is essential to supporting their members and maintaining a smooth running of the membership systems and processes.

Main Responsibilities

• Provide support to Trade and Supplier members and the Regions, where Helpdesk is the initial point of contact on all relating matters
• Respond promptly to member and general enquiries
• Maintain accurate membership data using their CRM (ReadyMembership preferred)
• Manage new member applications from start to finish, liaising with Regional Managers in line with the agreed application procedures
• Issue membership packs and certificates
• Support TrustMark scheme requirements and reporting
• Monitor and manage logo misuse cases
• Liaise with internal teams and regional managers
• Manage complaints’ records and monthly reporting
• Compile monthly statistics and reports for senior management
• Provide general administrative support as required, including ISO9001:2015 compliance documentation

Essential Skills & Qualities

• At least 6 months’ experience with CRM/database management
• Excellent verbal and written communication skills
• Strong organisational and multitasking abilities
• Previous experience in a fast-paced, customer-facing environment
• Confident using Microsoft Office and virtual meeting platforms (Zoom/Teams)
• Understanding of GDPR and handling member data
• Self-motivated with the ability to work independently
• Detail-focused and solutions-oriented
• Calm under pressure and a collaborative team player

Desirable

• Experience in a membership organisation or similar environment
• Involvement in business process improvement or event support

To apply for the Membership Support Administrator role please send us your CV.

Due to the volume of applications we are only able to contact successful applicants. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion.

Membership Bespoke is acting as recruitment business in relation to this role. Membership Bespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Membership Bespoke remains the only specialist recruitment organisation in the UK, which offers a dedicated service tailored to the needs of Trade Associations, Unions, Professional and Regulatory Bodies.