Membership Team Leader

Are you committed to delivering outstanding customer service?

We are recruiting for a Membership Team Leader to join our client, a reputable, global company at the top of their game. Working for a great company and a much sought after place to work in Milton Keynes, this opportunity can offer excellent opportunities for personal and professional growth.

In this role of Membership Team Leader, you will work with the team supervisor to support the day to day and to ensure the team are performing. The ideal candidate will have some leadership experience or responsibilities, have excellent customer service experience and be able to take a hands-on approach to dealing with customers directly.

Hours: 35 hours per week

Benefits for a Membership Team Leader

· 24 days annual leave + bank holidays

· Hybrid working after training

· Professional growth and training opportunities

· A generous benefits package which includes gym discounts, pension plan, season ticket travel loans and health and dental plans

Key responsibilities for a Membership Team Leader

· Be a role model for the team and provide motivation

· Manage and resolve escalated complaints from the team

· Consistent quality checking and feedback, working within a structured framework

· Dealing with queries from members over the phone, via email and webchat

Key skills for a Membership Team Leader

· Team leader experience

· Exceptional customer service, experience dealing with high volume inbound calls

If you are interested in this role and think you have the experience required, please apply now!