Membership Team Leader

Are you a passionate and experienced leader ready to take on a challenging role?

We are recruiting on behalf of our client for a Membership Team Leader based in Milton Keynes. This role is perfect for someone with a passion for delivering outstanding customer service and the ability to inspire and manage a team.

Location: Milton Keynes
Salary: £30,000 per annum
Working Hours: 7am-7pm (35 working hours)
Contract Type: Permanent
Hybrid Working

Key Responsibilities:

• Lead and motivate the team to meet targets and deliver exceptional service.
• Handle escalated complaints and provide first-line support.
• Oversee quality control, ensuring high standards across all communication channels.
• Manage team schedules and encourage process improvements.
• Provide training to ensure the team meets user needs effectively.

Ideal Candidate:

• Strong customer service background with experience in complaint resolution.
• Proficient in IT, including Word, Excel, and CRM systems.
• Excellent communication skills and attention to detail.
• Experience in a contact centre environment and managing multi-channel enquiries.
• Skilled in team leadership and training.

Benefits

• Monday to Friday - no weekends or bank holidays!
• 35 hour working week
• Hybrid working with 2-3 days from home
• 24 days holiday
• Company-contributed pension scheme
• Private medical insurance + many more

We connect top talent with great opportunities. Our client offers a supportive work environment, fostering professional growth and involvement in social responsibility initiatives.

Ready to lead and make an impact? Apply today!

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.