Mental Health Key Account Manager

This is not a one-route career opportunity. You might already be a successful Key Account Manager who knows how to unlock complex accounts. You could be an NHS healthcare professional ready to apply your frontline insight in a new way. Or you may be a high-performing graduate or emerging talent with the curiosity, drive and potential to grow quickly. What matters is the perspective you bring, how you build trust, how you respond when plans change, and your ambition to make a meaningful difference. 

As a Mental Health KAM, you will connect clinical understanding, NHS insight and commercial thinking. You will build trusted relationships across priority UK mental health accounts, understand how local services operate and decisions are made, and turn insight into focused account plans. You will be supported to develop at the right pace for your experience while working to high ethical, professional and ABPI standards. 

• Own and evolve insight-led plans for priority mental health accounts, turning data, pathway knowledge and customer needs into clear action.


• Build credible, professional relationships with relevant NHS healthcare professionals, service leaders, medicines optimisation teams, formulary leads, commissioners, procurement contacts and pathway stakeholders.


• Explore how local mental health services operate, identify appropriate opportunities and barriers, and connect the right internal expertise to account priorities.


• Create high-quality customer interactions that uncover needs, build trust and turn insight into meaningful account progress.


• Bring the outside in by sharing meaningful customer, pathway and market insight.


• Collaborate across Commercial, Medical, Market Access, Marketing, Commercial Excellence, Compliance and regional teams.


• Deliver agreed territory objectives with energy, accountability, integrity and sound ethical judgement. 

• You turn customer and pathway insight into focused action and agreed territory results.


• Deliver sustainable commercial growth by prioritising the right opportunities and converting insight into measurable account progress.


• Build trusted relationships, adapt to stakeholder needs and work ethically and compliantly.


• Stay constructive through challenge, collaborate well and follow through. 

• Experienced KAM or commercial specialist: you bring strong account planning, stakeholder engagement and a record of delivering results in pharmaceuticals, healthcare or another relevant regulated environment.


• NHS mental health professional: you bring first-hand understanding of patient pathways, service pressures and multidisciplinary working, and you are ready to translate that experience into strategic account leadership.


• Graduate or emerging talent: you bring strong academic or early-career performance, learning agility, analytical thinking and the confidence to build relationships and take ownership. 

• Your account ownership will reflect your experience and capability, supported by structured onboarding, scientific and medicines training, NHS education, field coaching and regular reviews.


• Experienced candidates will accelerate quickly and share their expertise; those changing career route will build independence at the right pace.


• If you do not already hold the required ABPI qualification, we will support you to pass it within the required timelines.