Mental Health - Support Worker

ROLE PURPOSE

To enable Service Users with individual needs to improve their quality of life within their community while remaining within budget and policy and procedure guidelines. To promote independence, wellbeing and health life choices among service users. To monitor, supervise and provide support to service users (residents/patients) working as part of a team in a service user group whom have mental health needs.

Key Generic Accountabilities:

1. Quality

To maintain a high level of quality in service provision by:- 

• Meeting quality expectations and agreed performance criteria Participating and utilising management information and data collection systems as appropriate
• Contributing to the continuous improvement of the service
  

2. Own Development

To continuously review own performance and development needs to assist growth and development by:- 

• Participating in open two-way dialogue during Performance Management meetings agreeing own task and development objectives and reviewing these and overall performance against the competency framework.
• Participating in training and other development opportunities as agreed within the Performance Management process.

3. Health & Safety & Risk Management 

To ensure a safe working environment for self and colleagues by:- 

• Ensuring good standard of housekeeping is maintained with own area Ensuring risk assessments are completed when appropriate 
• Taking personal responsibility for own safety e.g. reporting concerns, ensuring appropriate vaccinations and eye tests etc. are obtained 
• Complying with all H&S policies and procedures including serious untoward incidents and accident reporting,

4. Compliance

To ensure compliance with internal and external standards and codes of conduct by

• Meeting all regulatory requirements 
• Complying with Turning Points Code of Conduct, policies and procedures

Person Specification (Essential only)

Technical / Professional Skills, Expertise and Qualifications 

• Proven verbal and written communication skills with the ability to tailor the message to the audience.
• Collaborative team working skills 
• Able to work flexibly Adaptable and able to work in a challenging and changeable environment 
• Ability to deliver against agreed objectives/targets