MER Engineer

Carter Synergy are a national provider of refrigeration, mechanical, electrical and core building services. With one of the largest and most experienced service teams in the industry, we are leaders in delivering reactive service and preventative maintenance contracts across the United Kingdom.

We are looking for a skilled and proactive MER Engineer (M&E) to join our Refrigeration Service team working across the Nottingham / Derby region. This is a varied field-based role responsible for maintaining, repairing and improving mechanical, electrical and heating systems across customer premises, ensuring safe, compliant and efficient environments at all times.

About the Role

As an MER Engineer, you will carry out planned preventative maintenance, reactive repairs, diagnostics and fault finding across trade-specific systems including air conditioning, electrical, heating, plumbing and gas, where appropriate. You will work closely with the Service Desk, supervisors, account managers and customers to deliver high standards of service, workmanship and compliance.

Salary Package: Up to £50,000 per annum (inclusive of standby allowance), with an OTE of £60,000 through additional earnings.

Hours: 42.5

Location: Nottingham / Derby

Key Responsibilities

* Carry out planned preventative maintenance and reactive works to agreed standards, specifications and timescales.

* Diagnose faults, troubleshoot plant and equipment issues, and advise customers, supervisors and account teams on required repairs.

* Complete job updates, paperwork, e-based customer systems and PDA records accurately and in real time.

* Maintain high standards of workmanship, leaving work areas clean, tidy and safe.

* Liaise with the Service Desk to order parts and manage van stock to support a high first-time fix rate.

* Promote the company professionally through positive customer liaison, appropriate conduct and smart presentation.

* Comply with all health, safety, wellbeing, quality and regulatory requirements, including correct use of PPE and completion of H&S documentation.

* Support colleagues across departments and, where assigned, mentor trainees to help develop their skills and competence.

Skills and Qualifications

* NVQ Level 2 or 3 in Plumbing, Heating and Ventilation, Mechanical Engineering or a related discipline.

* Gas Safe registration, such as CCN1, CENWAT, CIGA1 or CODNCO1, for gas-based systems.

* 18th Edition Electrical qualification would be desirable.

* F-Gas Category 1 and Water Regulations / WRAS would be desirable.

* Full UK driving licence.

* Good IT skills, including use of email, Microsoft packages and job management systems.

* Full UK Drivers License

What We’re Looking For

* A helpful, courteous and professional approach to customer service.

* Strong communication skills and the ability to escalate issues appropriately.

* A proactive, solution-focused mindset with good problem-solving skills.

* The ability to work well as part of a team and build effective working relationships.

* A commitment to maintaining and developing your own skills through training and continuous improvement.

If this sounds of interest, we would love to hear from you!

Apply today and take the next step in your career with Carter Synergy
Only candidates based in UK and eligible to work in UK are allowed