Merchant Operation

Who We Are

Joybuy is JD.com’s dedicated retail platform for Europe, offering products across a wide range of categories. Currently in the beta testing phase across the UK, Netherlands, Germany, France, Belgium and Luxembourg, we’re building the future of retail through smart systems, bold ideas, and a customer-first mindset. Backed by JD.com, also known as JINGDONG, and its trusted global technology and supply chain ecosystem, we deliver a shopping experience that is speedy, reliable, and genuinely enjoyable. If you’re ready to make a difference, bring your talent and grow with us. Don’t just buy, Joybuy.

Learn more about who we are and what we do: https://www.joybuy.co.uk/discover/about-us

What We Offer

Joining Joybuy means becoming part of a business where people, innovation, and impact work together to shape the future of cross-border e-commerce. You’ll contribute to smart supply chains, efficient logistics, and meaningful projects that drive real customer value. With a competitive salary, great office locations, and a supportive, people-first culture, you’ll have the space to grow your career, learn from talented colleagues, and make a genuine impact in a fast-expanding international business.

About The Team

You’ll be joining the Joybuy team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

1. Tiered Merchant Strategy Development: Formulate strategies based on merchant size, category, and other dimensions. Design differentiated growth paths, align resources and incentives, and enhance merchant engagement to drive scalable growth and sales performance.
2. Data-Driven Optimization: Monitor and analyze merchant performance metrics (traffic, conversion, fulfillment) to identify anomalies and growth opportunities. Develop and implement optimization plans to reduce operational costs, improve efficiency, and boost merchant productivity.
3. Integrated Campaign Execution: Design online/offline marketing campaigns aligned with promotions and market trends. Coordinate product listings, resource allocation, and performance reviews to maximize merchant participation, campaign ROI, and GMV targets.
4. Merchant Support & Ecosystem Collaboration: Establish communication channels to resolve operational issues and provide training. Partner with product and data teams to refine merchant tools, policies, and platform competitiveness, ensuring high satisfaction.
5. Industry Insight & Strategy Refinement: Track industry trends, competitor moves, and market shifts. Continuously iterate merchant operations frameworks and methodologies to standardize growth systems and enhance strategic scalability.

At Joybuy, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

Ready to apply?

Take the next step in your career, apply now and explore the opportunities we have to offer.