Microsoft Customer Success Manager CSP

Microsoft Customer Success Manager – CSP

Avanade seeks a Microsoft Customer Success Manager (CSM) to manage and grow customer relationships within the Microsoft Cloud Solution Provider (CSP) portfolio. This role is focused on driving customer adoption, satisfaction, retention, and expansion across Microsoft cloud services, while acting as the high-touch, post-sale success partner for CSP customers.

As a CSM, you will own the customer success motion for a portfolio of CSP customers. You will work across Avanade sales, delivery, and Microsoft teams to ensure customers realize value from their Microsoft investments, increase cloud adoption, and identify opportunities for growth. Together we do what matters.

What you will do

• Serve as a point of contact for CSP customers post-sale
• Assist with onboarding, adoption, and ongoing success across Microsoft cloud services
• Develop and execute customer success plans aligned to business outcomes
• Monitor customer health, usage, and satisfaction to proactively address risks
• Identify upsell, cross-sell, and renewal opportunities in collaboration with sales teams
• Coordinate support, escalation, and issue resolution across Avanade and Microsoft
• Conduct regular customer reviews to demonstrate value and progress against goals
• Advocate for the customer internally, ensuring alignment across delivery and support teams
• Maintain accurate customer data, success metrics, and forecasting
• Support renewals and retention efforts within the CSP lifecycle

Key Performance Indicators

• Increase CSP recurring revenue
• Maintain 75%+ CSP renewal attainment
• Unlock licensing opportunities
• Conduct quarterly customer education – workshops & webinars

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• 3+ years experience in customer success, account management, or service delivery
• Experience managing Microsoft CSP customers and cloud subscriptions
• Strong understanding of Microsoft cloud platforms (Azure, M365, Dynamics preferred)
• Proven ability to manage customer relationships and drive adoption outcomes
• Experience working in a services or managed services environment
• Strong communication, presentation, and stakeholder management skills
• Ability to collaborate across sales, technical, and operations teams
• Experience using customer success metrics and health indicators

Education, Certifications and Experience

• Microsoft Licensing Certifications – must maintain
• Microsoft Cloud Certification
• 3+ years experience managing Microsoft CSP customers and cloud subscriptions

Why should you choose Avanade?

With your drive and knowledge, you and our people will make a difference at our clients;

Become part of a successful team, in which you can evolve to the next step in your career;

Work in a team where you receive trust and where you can grab ownership;

Working closely together with your senior who will also mentor you;

An attractive salary and benefits package;

A strong training and development plan;

A place where you can develop and continue to grow;

We offer the opportunity to be socially involved during working hours and to do work for a good cause.

Do you feel the match?

Do you recognize yourself in this description and would you like to get to know us? Then apply immediately by sending in your CV via our website. Applying by e-mail is not possible. For more information visit www.werkenbijavanade.nl, read our employee stories at Be Orange and for an impression of the atmosphere visit Instagram or our Facebook page.

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