Minute Taker

3-Month Contract: Minute Taker / Business Support Officer (Children, Young People & Families)

Summary

Key Responsibilities

• Accurately take non-verbatim minutes at strategy meetings and other CYP statutory meetings.
  


• Produce clear, well-structured minutes within departmental timescales.
  


• Summarize key discussions, decisions, and actions into high-quality written records.
  


• Record meeting attendance accurately, including names and contact details.
  


• Input and maintain minute-related data within internal IT systems.
  


• Ensure all documentation meets required quality and accuracy standards, as verified by chairs/managers.
  


• Manage workload effectively to meet strict deadlines.
  


• Maintain focus and concentration during potentially lengthy and sensitive meetings.
  


• Handle confidential and sensitive information in line with data protection requirements.
  


• Proactively identify and suggest improvements to processes, efficiency, and service delivery.
  


• Support wider administrative tasks as required, appropriate to the grade.
  

Experience & Skills Required

• Proficiency in Microsoft Office and web-based systems.
  


• Proven administrative experience with a strong understanding of office procedures.
  


• Experience delivering effective customer service to internal and external stakeholders.
  


• Experience working collaboratively in a team environment.
  


• Experience in minute-taking and note-taking.
  

• Experience in a business support role within statutory children’s services.
  

• Strong ability to identify key points in discussions and summarize them clearly and accurately.
  


• Excellent communication and interpersonal skills.
  


• Ability to remain focused during long and detailed meetings.
  


• Emotional resilience when handling sensitive or safeguarding-related information.
  


• High level of literacy, including spelling, grammar, and punctuation.
  


• Strong organizational and time-management skills to meet deadlines.
  


• High attention to detail and accuracy.
  


• Ability to work both independently and as part of a wider team.
  

Qualifications

• GCSEs A–C (9–4) or equivalent in English and Maths.
  


• NVQ Level 3 (or equivalent) in Business Support or relevant experience.
  


• Willingness to undertake ongoing learning and development.
  

• Basic knowledge of relevant legislation, policies, and procedures.
  


• Understanding of Children, Young People and Families services.
  


• Awareness of safeguarding principles.
  

Corporate Responsibilities

• Maintain strict adherence to data protection, confidentiality, and information governance standards.
  


• Comply with all relevant legislation, policies, procedures, and codes of practice.
  


• Work in accordance with Health & Safety requirements and safe working practices.
  


• Promote equality, diversity, and inclusion in line with organizational policies.
  

Performance Measures

• 100% compliance with departmental timescales for minute production.
  


• Quality and accuracy of minutes validated by independent chairs/managers.
  

Additional Information

• A valid DBS (Disclosure and Barring Service) check is required for this role.
  


• We pay on a bi-weekly basis.
  


• Working hours per week: 37.
  


• Location: West Hoe, Plymouth, Devon, PL1 3BJ.