Mobile Customer Service Coordinator

A fantastic opportunity to join the souths largest Private Plant, Construction, and Civils Utilities company covering a patch of key customers visiting sites and managing relationships.

Patches covered: Croydon, Mitcham, Weybridge, Balham, Feltham and Teddington with occasional visits for meetings at the company head office towards Welwyn.

Mobile Customer Service Coordinator Position Overview

• Attend relevant meetings to understand community/stakeholder plans and work activities planned ahead.
• Coach operative workforce on how to provide 'great' customer service.
• Carry out customer site visits on "push" days and at "end of works" to ensure internal works and reinstatement works are complete and satisfactory.
• Support all reinstatement and internal works complaints and enquiries.
• Collate CSAT data.
• Attend customer appointments ensuring vulnerable customers are identified and damages are recorded.
• Refer technical enquiries to appropriate supervisors, following up to ensure satisfactory closure.
• Contact all 'off-gas' customers who generated enquires to check gas has been restored.
• Track and trend site visits/customer complaints to identify customer service patterns and assist with the development of customer training programmes to address any areas highlighted.
• Present monthly customer updates to operational staff as required (team talks, presentations, reports).
• Attend customer training days to support the client.

Mobile Customer Service Coordinator Position Requirements

• Previous experience in a Customer Service environment with strong Customer Service Skills
• Confident in dealing with difficult situations
• Proficient in the use of all Microsoft Office (Word, Excel, Power Point and Outlook)
• Full UK driving license - Essential

Mobile Customer Service Coordinator Position Remuneration

• Salary - £31,000.00
• Monday to Friday (7am-4pm)
• Company Van + Fuel Card
• 25 days holiday
• Company Pension
• Staff Discount Programme
• Employee Assistance Programme
• Life Insurance
• Excellent Career Development Opportunities

Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries.

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