Mobile Maintenance Manger

Location: Greater Belfast Area – Mobile
Reporting to: Operations Director
Probationary Period: 6 months

Salary: £50,000 - £55,000 per year

Key Responsibilities

Service Provision

·       Lead and manage a mobile team of multi-skilled engineers delivering PPM, reactive maintenance and quoted works across multiple clients.

·       Act as the primary Contract Manager for a dedicated contract delivered through the mobile team, ensuring SLAs, KPIs and client expectations are met.

·       Plan, prioritise and schedule engineering resources to ensure effective coverage and timely completion of work orders.

·       Drive a culture focused on completing work efficiently and accurately on the first visit, with strong emphasis on correct diagnosis and preparation.

·       Ensure SLA response, attendance and completion times are consistently achieved across all mobile contracts.

·       Conduct regular site visits, inspections and quality audits to maintain standards and drive continuous improvements.

·       Maintain and optimise van stock levels, tools and materials to support efficient delivery and minimise delays or repeat visits.

·       Identify, develop and support the delivery of additional works and minor projects, including scoping, pricing support and client recommendations.

·       Produce monthly, quarterly and annual service performance reports, using data and operational insights to drive improvements and justify investment.

·       Maintain strong client relationships across the Greater Belfast Area, ensuring responsive communication and high visibility.

Trend and Data Analysis for Recurring Issues

·       Review maintenance history, reactive call-out trends and asset behaviour to identify recurring failures or performance issues across client sites.

·       Analyse data patterns to understand the underlying causes of repeat breakdowns and reliability problems.

·       Present solution-based recommendations to clients, which may include:

• Adjusting PPM frequencies or methods
• Enhancing task content to address the root cause
• Recommending asset refurbishment or replacement where economically justified

·       Use structured problem-solving techniques to ensure recommendations are evidence-based and aligned with client needs and operational risk.

Accurate and Timely Invoicing

·       Ensure all reactive works, quoted works, materials, subcontractor costs and project activities are captured accurately for invoicing.

·       Approve, review and submit invoicing data in line with billing cycles, ensuring full transparency of costs for clients.

·       Work closely with the Finance and Commercial teams to resolve queries quickly and maintain clean, accurate financial records.

·       Monitor work orders to confirm that chargeable activities are correctly coded and supported with appropriate documentation (photos, notes, completion reports).

People Supervision & Development

·       Lead, motivate and support mobile engineers, fostering a high-performing, positive working environment.

·       Conduct regular 1:1s, PDPs and performance reviews, ensuring clear expectations and development pathways.

·       Manage attendance, conduct and performance fairly and consistently.

·       Ensure engineers maintain required competencies and receive ongoing technical and safety training.

·       Ensure appropriate rotational and on-call arrangements to maintain service coverage across Greater Belfast

Quality Management, Health, Safety & Environment

·       Ensure all works are delivered safely, legally and in full compliance with ABM and client procedures.

·       Lead by example in promoting safe working practices across mobile operations.

·       Ensure statutory inspections, mandatory tasks and compliance activities are delivered on time and recorded accurately.

·       Conduct mobile engineer audits, vehicle inspections and QHSE checks, ensuring corrective actions are followed through.

·       Promote a strong reporting culture for hazards, near misses and good saves, analysing the information to drive preventive actions.

Other

·       Adopt a data-driven approach to operational performance, identifying trends, highlighting risks and implementing corrective actions.

·       Contribute to business growth by identifying and developing opportunities for additional works and cross-selling IFM services.

·       Support tender preparation and contract mobilisations where mobile engineering capability is required.

·       Manage out-of-hours escalations and emergency response requirements.

·       Undertake any additional duties reasonably requested by the Management Team.  

Personal Competency

Customer Focus

·       Leads and champions a customer-focused approach, acting as a visible and responsive point of contact for multiple clients and sites.

·       Acts decisively to address under-performance, service failures or repeated issues.

·       Proactively seeks opportunities to enhance services, improve reliability and add value for clients.

Leadership

·       Provides clear leadership to a dispersed, mobile engineering team, aligning them with contract objectives and ABM values.

·       Allocates resources effectively and identifies smarter ways of working (route planning, scheduling, skill-mix).

·       Challenges inappropriate behaviours and promotes an inclusive, respectful culture.

Driving Results & Performance

·       Monitors KPIs, SLAs and financial performance, taking timely action where results fall below target.

·       Sets clear objectives for the team, reviews progress regularly and gives honest feedback.

·       Identifies and drives opportunities for efficiency, standardisation and continuous improvement across contracts.

Functional Expertise

·       Demonstrates strong technical understanding of building services, maintenance practices and statutory compliance in a multi-site environment.

·       Makes informed decisions based on risk, cost, impact on client operations and safety.

·       Coaches engineers to improve their technical, commercial and customer-facing capabilities

Teamwork & Collaboration

·       Encourages cross-functional collaboration with other ABM teams (cleaning, security, projects, HSQE, HR).

·       Shares best practice across contracts and regions to raise overall performance.

·       Acts as a positive ambassador for ABM with clients, suppliers and internal stakeholders.

Communicating Effectively

·       Communicates clearly and regularly with clients, engineers and the wider management team.

·       Uses data, evidence and clear narrative in reports and presentations to support decisions and proposals.

·       Explains changes in a transparent way, building trust and driving engagement with new processes or initiatives.

Required Skills and Experience

·       A full, clean driving licence.

·       IT literate, with strong working knowledge of Word, Excel, PowerPoint, Outlook and CAFM/CMMS systems.

·       Significant post-qualification engineering experience (typically 5–10 years) in building services or facilities maintenance within a regulated environment.

·       Proven experience managing a mobile engineering team across multiple sites/contracts.

·       Demonstrable experience in delivering PPM and reactive maintenance against SLAs and KPIs.

·       Strong understanding of health & safety legislation, safe systems of work and statutory maintenance requirements.

·       Degree/Diploma in an engineering discipline (e.g. Mechanical, Electrical, Building Services) or equivalent experience.

·       NEBOSH or equivalent health & safety qualification.

·       Additional technical certifications (e.g. HVAC, electrical, gas, F-Gas) or recognised maintenance/asset management qualifications.

·       Previous P&L responsibility and experience in managing contract budgets, forecasting and cost control.

·       Experience delivering maintenance services in multi-site mobile environments (e.g. CRE, life sciences, manufacturing & distribution).

·       Experience in project management of minor works and small projects.

·       Strong track record of building and maintaining sustainable relationships with clients, suppliers and subcontractors.

Desired Skills

·       Ability to create conditions where teams and individuals are motivated to meet regional and contract objectives.

·       Excellent planning, prioritisation and organisational skills, particularly for multi-site mobile operations.

·       Strong commercial awareness with the ability to identify and develop additional works and project opportunities.

·       Excellent communication skills – able to explain technical issues in clear, simple terms to clients and non-technical stakeholders.

·       Effective problem solver with the ability to analyse trends, identify root causes and implement sustainable solutions.

Attitude / Motivation

·       Confident decision maker under pressure, particularly when managing live incidents and critical reactive works.

·       Flexible, reliable and calm in a crisis.

·       Positive and supportive of organisational and contractual change.

·       Motivated by a desire to grow the business and improve service delivery through effective systems and team development.

·       A willing team player, able to work on own initiative and collaboratively.

·       Committed to ongoing professional development and continuous improvement in self and others.