Modern Workplace - MPS Support

Modern Workplace – MPS Support                                       

An exciting opportunity for a detail-driven individual to support the growth and delivery of our Managed Print Services business. Working within the Modern Workplace team, you’ll help ensure MPS opportunities, customer records, vendor updates and internal processes are managed accurately from initial requests through implementation support and ongoing administration.

You will work closely with the MPS team, Account Managers, vendors and service partners to support smooth customer experience. The role plays an important part in improving consistency, visibility and governance across MPS activity, helping Bechtle maintain accurate information, reliable processes and clear communication for customers and internal stakeholders.

Role Description:

This MPS Support role has been developed to provide day-to-day operational, administrative and coordination support across Managed Print Services. You’ll support the team with customer information, pricing inputs, vendor communications, onboarding activity, billing accuracy and process documentation. You’ll also help maintain consistent internal updates, ensuring the right information is captured, shared and followed through in line with agreed processes.

Job Role Responsibilities:

• Support the MPS team with day-to-day administration, coordination and customer information management.


• Assist Account Managers and MPS colleagues with customer requests, opportunity updates and internal follow-up activity.


• Maintain accurate customer, asset and contract information to support clear governance and handover.


• Coordinate with vendors and service partners to obtain updates, order status and supporting documentation.


• Support onboarding and implementation activity by helping capture the information required for smooth customer experience.


• Assist with billing, asset and service information checks to help maintain accuracy across customer records.


• First line support (DBD) for solutions where tickets are raised with Bechtle


• Managing active MPS agreements (escalations, Quarterly Business Reviews etc)


• Triage and assist with escalations relating to solutions


• Maintain agreed trackers, documentation and internal records so activity is visible, current and easy to evidence.


• Support the use of agreed processes and formal communication channels for customers, sales and delivery updates.


• Help identify process gaps or recurring issues and support improvements that make MPS activity more consistent and scalable.


• Liaise with internal teams to ensure customer, sales and delivery information is captured and shared appropriately.


• Support knowledge sharing across internal teams by keeping key MPS information, templates and process notes up to date.


• Contribute to wider MPS and Modern Workplace initiatives where administrative or coordination support is required.


• Travel to customers or Bechtle sites as required.

Job Requirements:

• Experience in an administrative, coordination, sales support or customer support role, ideally within a technology or managed services environment.


• Strong attention to detail with the ability to maintain accurate customer, commercial and process information.


• Good communication and organisational skills, with confidence liaising across internal teams, vendors and service partners.


• Able to manage multiple tasks, follow agreed processes and prioritise activity in a busy team environment.


• Experience or interest in Managed Print Services, document solutions, customer service or workplace technology is desirable.

What we offer

• Hybrid Working (3 days in/2 days out) after successful probation period which is 3 months


• Competitive Salary


• Culture – Social events, Supportive, Fun, Hard working.


• Perks – Incentives (holidays, vouchers, lunches, spot prizes).


• Top of the range technology in office and for home working (laptops, screens, latest iPhone, etc)


• Subsidised health care/medical benefits


• Annual Leave – 25-30* days plus B. H’s + optional 2 weeks unpaid. *Increases with time spent


• Progression Plan – training & mentor programme.


• Location: Manchester, Chippenham, Northampton & London – based on closest office

Experience

• Experience working in customer-facing, sales support, administration or coordination role.


• Desire for continued professional development and confidence building within Managed Print Services.


• Desire to expand learning across Managed Print Services, print management software, document workflow and Modern Workplace services.

Reports to:

Head of MPS

Bechtle is one of Europe’s leading suppliers of IT hardware, software and services. Established in 1983, we utilise our European coverage to provide a common platform for procurement across 14 European countries. We provide comprehensive IT solutions ranging from consultation, procurement and delivery of hardware and software, project planning and implementation, system integration, maintenance, training and even the complete on-site operation of IT systems. 

Jenny Careless | Human Resources | [email protected] | +44 (0) 1249 467935