Mortage & Protection Adviser

Position Overview

Reporting to the Sales Manager, the role of
the Adviser is to offer professional, compliant, and customer -focused mortgage
and protection advice to clients, ensuring their needs are met efficiently and
thoroughly. The Adviser supports business growth through high -quality advice,
exceptional client service, and strong collaboration with internal teams.

Essential Job Functions

·         Conduct detailed fact -finds to
understand client objectives and assess mortgage and protection needs.

·         Research mortgage and
protection products, using sourcing systems and provider platforms, to identify
suitable solutions.

·         Deliver clear, compliant advice
and recommendations tailored to the client’s individual circumstances.

·         Complete and submit mortgage
and protection applications, ensuring all documentation is accurate and timely.

·         Work with our Admin team to
ensure that the Client Journey to completion is seamless by liaising with
clients, lenders, providers and solicitors to progress applications to
completion or policies to “on risk”.

·         Maintain accurate client files
and records in line with compliance requirements and GDPR standards.

·         Meet key performance targets
(KPIs) for mortgage case numbers, protection penetration, and client
satisfaction.

·         Refer clients to internal
specialists for wealth advice, general insurance, wills, and estate planning,
where appropriate.

·         Remain up to date with lender
and insurer criteria, regulatory changes, and best practices through ongoing
CPD.

·         Demonstrate consistent
commitment to treating customers fairly (TCF) and delivering a positive client
journey.

Requirements

·         Proven experience in advising
on mortgages and protection, with CeMAP (or equivalent) qualification
essential.

·         Strong understanding of
mortgage products, lender criteria, protection solutions, and the advice
process.

·         Pleasant manner and excellent
communication skills when dealing with clients, providers, and colleagues.

·         Team player – works
collaboratively with administrators, case managers, and advisers to deliver
great service.

·         Well organised and methodical –
able to manage multiple cases while maintaining attention to detail.

·         Tenacious and proactive –
follows up with stakeholders and overcomes obstacles to deliver outcomes.

·         Tech -savvy – confident with CRM
platforms, sourcing tools, and Office 365.

·         Commercial awareness – able to
balance client outcomes with business performance objectives.

Other Skills/Abilities

·         Comfortable discussing
financial matters with clients from a variety of backgrounds.

·         Capable of self -managing diary,
client follow -ups, and workflow while meeting service standards.

·         Adaptable and open to learning
– seeks to continuously improve skills, knowledge, and systems usage.

·         Upholds the company’s values of
integrity, professionalism, and commitment to excellent customer outcomes.

NOTE: This job description is not intended to be all -inclusive. Employees may
perform other related duties as required to meet the ongoing needs of the
organisation.