Motor Claims Handler (FNOL)

A well-established, FCA-regulated general insurance business on the outskirts of Bolton (Egerton) is expanding its motor claims team and looking for a Motor Claims Handler to take ownership of First Notification of Loss (FNOL) and accidental damage claims.

This is a great opportunity for someone early in their claims or customer service career who wants to build a long-term future in motor insurance, with fully funded CII qualifications and hands-on coaching from a dedicated in-house trainer.

What you'll be doing:

- Handle incoming FNOL and accidental damage claims, capturing accurate details and progressing them efficiently.

- Manage a caseload of claims by phone and in writing, keeping every case moving.

- Act as the main point of contact for policyholders and brokers, providing clear updates and guidance.

- Spot and escalate any suspicious activity or potential fraud.

- Prioritise your workload to meet service standards and deadlines.

- Deliver a consistently professional, helpful experience to everyone involved.

What you'll need:

- Some customer service experience and a genuine interest in building a career in motor claims (claims experience welcome but not essential - full training provided).

- Excellent communication and active-listening skills.

- Strong attention to detail and confidence using a range of computer systems.

- GCSEs (or equivalent) at grade C/4 or above in English and Maths.

- Willing to work towards the CII Certificate, with full funding and support.

What you'll get:

- Sociable hours - Monday to Friday, 9am-5pm (35-hour week), with flexible start/finish and hybrid working after a successful probation.

- Annual salary reviews and a recognition bonus of up to GBP300.

- 29 days' holiday (including bank holidays), rising to 36 with length of service, plus a birthday day off and a half-day for seasonal shopping.

- Holiday buy/sell scheme and an early finish on Christmas Eve and New Year's Eve.

- Fully funded CII qualifications and one-to-one coaching from a dedicated in-house motor claims trainer.

- Company-paid Level 1 health cash plan - dental, optical, therapies, 24/7 GP access and counselling.

- Contributory pension and a GBP1,000 refer-a-friend bonus.

- Free on-site parking, casual dress with free branded clothing, and a cycle-to-work scheme.

- Active sports & social club and on-site Mental Health First Aiders.

- A Living Wage and Living Hours employer, and Disability Confident Committed.

To apply, send your CV and we'll be in touch to talk through the next steps
Only candidates based in UK and eligible to work in UK are allowed