MSP IT Helpdesk Engineer

IT Helpdesk Engineer - £30,000 per year - Onsite - Luton

FryerMiles are delighted to be supporting a national IT Services provider in recruiting an IT Helpdesk Engineer to join their team in Luton.

This is a fantastic opportunity for an aspiring IT professional to join an established IT services company that values their employees and offers clear career progression, qualifications and training.

The successful candidate will be competent in troubleshooting technical issues, providing root cause analysis and will be involved in providing hardware support and installations covering PC, Server, networking, Firewalls, Wi-Fi and disaster recovery, while ensuring all service standards are adhered to.

Responsibilities include:

• Providing hardware support and installations covering PC, Server, networking, Firewalls, Wi-Fi and disaster recovery.
• Providing software support and installations covering Windows 10, Active Directory, Windows Server, Microsoft 365 (support, admin and migration), AWS, Virtualisation Hyper V / VMware
• Complete customer change requests in line with agreed change management process and SLA's
• Progress and action all assigned tickets and ensure actions are fully documented in PSA tool
• Escalate tickets where necessary to 2nd/3rd Line support
• Update and create Knowledge Management documentation

Requirements:

• ITIL Knowledge
• MSP Experience
• Understanding of Hardware, Software, Network and Infrastructure technologies
• Office 365 support and administration
• Microsoft Windows 10 /11 support and administration
• Proven experience in a customer facing 1st/2nd line position
• Technical certifications advantageous (Microsoft / Cisco / AWS / CompTIA)
• Clean driving licence, own car

IT Helpdesk Engineer - £30,000 per year - Onsite - Luton