Multi Modal Operations Manager

Our client, a freight forwarder is looking for a Multi Modal Operations Manager to join their office in Egham.

The post-holder will be responsible for:

* Managing day-to-day multimodal freight operations across air, road and sea, including owning jobs from start to finish, including;

* quoting,

* raising files,

* completion of jobs- including Customs,

* arranging transport,

* ensuring both the file and BoxTop system are fully up to date with all relevant information, including accrual of all costs, prior to final billing,

* Planning and optimising freight routes to balance cost, speed, and reliability

* Overseeing relationships with carriers, freight forwarders, customs brokers, and third-party logistics providers (3PLs)

* Ensuring compliance with UK and international customs regulations, including HMRC requirements, import/export controls, and where relevant, IATA or IMO rules

* Managing freight documentation

* Monitoring KPIs such as on-time delivery, cost per shipment, cargo damage rates, and carrier performance

* Identifying and managing risks including delays, capacity constraints, and geopolitical disruptions

* Driving continuous improvement across processes and systems

Person Specification

Essential:

* Demonstrable experience in freight, logistics, or supply chain operations, ideally across more than one transport mode.

* Experience in negotiating contract rates with shipping lines and merchant hauliers for containerised deliveries.

* Experience with using ASM Sequoia, CNS & Destin8 systems and various customs procedures.

* Strong knowledge of UK and international customs and trade compliance.

* Experience managing third-party carrier and supplier relationships.

* Commercial mindset with the ability to negotiate rates and manage freight budgets.

* Strong problem-solving ability in a fast-moving, time-sensitive environment.

* Ability to proactively identify and resolve problems

Desirable:

* A strong existing client portfolio

* Minimum 5 years’ experience in ocean freight imports

* Experience with using BoxTop/Descartes, not essential but preferred

* Familiarity with dangerous goods regulations (ADR, IMDG, IATA DGR)
Only candidates based in UK and eligible to work in UK are allowed