Multilingual Customer Service Executive

Multilingual Customer Service Executive – Ashford

£24,000 - £27,000 per annum (depending on experience)

Full-time | Permanent

Reed Business Support – Recruiting on behalf of our client

Are you fluent in more than one language and passionate about delivering exceptional customer service? Do you enjoy working in a fast-paced environment where communication is key?

Reed Business Support are working with a thriving, international business based in Ashford, who are looking for a Multilingual Customer Service Executive to join their friendly and dynamic team.

What’s in it for you:

• A varied and rewarding role in a collaborative team environment

• The chance to use your language skills every day

• 25 days holiday + bank holidays

• Pension scheme and other staff benefits

• Free on-site parking and strong transport links

• Ongoing training and development opportunities

The role:

As a Multilingual Customer Service Executive, you’ll be the first point of contact for international customers, providing outstanding service and support across a range of enquiries. You’ll manage orders, resolve issues, and ensure every customer has a positive experience.

Key responsibilities include:

• Handling incoming queries via phone, email, and live chat in multiple languages

• Processing orders and updating customers on deliveries and returns

• Liaising with internal departments to ensure smooth customer journeys

• Troubleshooting and resolving issues in a timely and professional manner

• Maintaining accurate records in the CRM system

• Building strong relationships with customers and external partners

What we’re looking for:

• Fluency in English and at least one other language (e.g. French, German, Spanish, Italian, Dutch – others welcome!)

• Previous experience in customer service or a similar role

• Excellent communication and problem-solving skills

• Strong IT skills and attention to detail

• A positive, team-focused attitude and a willingness to learn

If you’re ready to join a successful and growing company where your language skills will be truly valued, we want to hear from you.

Apply now!