Multi-Site Manager - Storebox London

About us

Spectrum Storage Group (Storebox and LOVESPACE) is one of the largest self-storage operators in Ireland and the UK. With Storebox’s 29 self-storage facilities (and counting!), and LOVESPACE’s innovative tech-enabled storage and collection services, we can serve just about any storage need. We’ve been changing the way people store what’s important to them for the last 15 years, and we continue to build smart solutions to make it easier for people to store on their terms

The Opportunity

As our Multi-Site Manager for London, you will oversee our two facilities in Woodford Green and Little Heath, with more than 300 indoor units, as well as 400+ outdoor storage units across our unstaffed outdoor locations. Your aim will be to ensure smooth operations, maximize revenue and growth, and deliver excellent customer service. You will have a keen eye for detail as you maintain the facilities to a high standard and implement changes to continuously enhance the customer experience. You will be self-motivated and hands-on and must be passionate about providing excellent service and building a great rapport with our customers.

You will report to our Regional Operations Manager but interact daily with all other parts of the business.

• £30,000-£35,000
• 25 days annual holiday, plus public holidays
• 5% employer pension contribution
• Private medical cover
• Discretionary bonus

Key Responsibilities

• Manage Daily Operations: Oversee daily operations of both self-storage sites in Dublin, ensuring compliance with company policies and procedures.
• Reporting: Provide regular updates on site performance, revenue, and operational issues to the Head of Operations - Storebox.
• Revenue Optimization: Manage storage availability and drive revenue growth through effective management strategies and driving walk-in sales.
• Walk-in Sales: Create and send out quotes for new walk-in enquiries. Add new contracts to our internal system and manage initial payments for walk-ins.
• Local Marketing: Work with central marketing function to execute local marketing initiatives. Drive 5-star Google and Trustpilot reviews.
• Customer Service: Resolve customer enquiries, manage payments, and handle any customer issues that arise on site. Contact customers who book online or through central sales team to support onboarding.
• Maintenance Oversight: Monitor and coordinate maintenance and development projects, working with contractors to uphold facility standards.
• Preventative Maintenance: Implement and manage preventative maintenance plans, ensuring timely completion of all required work in compliance with legal regulations.
• Site Audits: Conduct regular audits of allocated sites to ensure adherence to operational standards, fire safety, and compliance requirements.
• Security Management: Continuously evaluate and upgrade security systems to ensure the safety and security of all facilities.
• Staff Supervision: Recruit, train, and mentor staff as necessary to ensure high service and operational efficiency. Co-ordinate with Head Office on recruitment and HR matters.
• Coordination with Head Office: Collaborate with centralized office functions and external service suppliers to facilitate smooth site operations.
• Emergency Response: Serve as the primary point of contact for emergencies, providing timely and effective responses during critical incidents.
• Warehouse Management: Manage LOVESPACE storage during the summer period, including inbounding of storage items at the Artane facility.
• Spectrum Group Responsibilities: Where relevant and as agreed with management from time-to-time, take on centralized responsibilities supporting the Group.

• Experience in site or facilities management.
• Strong organisational and leadership skills.
• Valid driving license and be prepared to travel between sites (vehicle provided).
• Excellent communication and customer service skills.
• Good understanding of health and safety and security procedures.
• Self-storage experience a plus, but applicants from other backgrounds encouraged to apply.

What is in it for you?

A chance to be at the heart of one of the UK & IE's fast-growing entrepreneurial businesses and have exposure to a team of seasoned entrepreneurs. You'll play a key role in Spectrum Storage Group’s growth, with the opportunity to see how your work directly contributes to our success and multiple options for growth and development.

• Private health insurance
• Company pension
• Staff discounts on our services and access to Perks at Work programs.
• Summer, winter, alumni events, and social parties throughout the year.

We look forward to receiving your application!