Multi-Skilled Front Desk/Nights (F/M/X)

Our mission at Ibis Budget Hounslow is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

As part of our team you can have:

• Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
• Discounted hotel rates all over the world in Accor Hotels
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality

We are seeking a Multi-Skilled Front Desk/Nights professional to join our team in Hounslow, United Kingdom. As a key member of our front office team, you will be responsible for providing exceptional customer service during night shifts while managing various front desk operations and night audit tasks.

• Warmly greet and welcome guests, ensuring a positive first impression
• Efficiently handle check-in and check-out procedures, maintaining accuracy at all times
• Respond promptly and professionally to guest enquiries and requests
• Manage room reservations, assignments, and status updates
• Provide information about local attractions, dining options, and transportation in Hounslow and surrounding areas
• Coordinate with housekeeping and maintenance departments to ensure guest satisfaction
• Handle telephone calls, emails, and other communications in a timely manner
• Process payments and maintain accurate financial records
• Perform night audit tasks, including balancing accounts and preparing daily reports
• Ensure the lobby and reception area are clean, organised, and presentable throughout the night
• Maintain security awareness and follow established safety procedures
• Set up breakfast and manage snacks and drinks sales as required
• Perform any other ad-hoc duties as assigned

• Excellent communication and interpersonal skills with a friendly, professional demeanour
• Strong multi-tasking abilities with a keen eye for detail and efficient prioritisation skills
• Proficiency in basic computer applications and Opera Cloud
• Ability to work night shifts and remain alert and composed during late hours
• Previous experience in a customer-facing role, preferably in hospitality
• Basic accounting skills for night audit tasks
• Familiarity with emergency procedures and hotel security protocols
• Knowledge of Hounslow and popular attractions in the surrounding areas
• Flexibility to work various shifts, including weekends and bank holidays
• High school diploma or equivalent; hospitality-related education is advantageous
• Demonstrated ability to provide exceptional customer service in a fast-paced environment
• Strong organisational skills and attention to detail
• Ability to work independently and as part of a team
• Basic food handling knowledge and adherence to food safety standards

What’s in it for you?

• A warm, diverse, and super supportive team ready to share their knowledge and help you thrive.
• Unique opportunities to shadow other departments, giving you the full hotel experience and fast-tracking your career.
• Access to exclusive Accor benefits, discounts at hotels worldwide and much more.

Ready to join our team?

Apply now and you might soon be our new colleague at the front desk!