National Operations Manager

Johnsons
1871 are a leading workplace transformation and relocation management company,
delivering tailored move solutions for public and private sector clients across
the UK. From major corporate consolidations to sustainable reuse and
decommissioning projects, we pride ourselves on delivering seamless transition
experiences that put people and the planet first.

As we grow
our client base and project portfolio, we're looking for a dynamic National
Operations Manager who thrives in a fast-paced environment and can confidently
manage the operational team.

Reporting to the National Operations Director,
you will be responsible for training and upskilling our Operations managers, ensuring
seamless service delivery, operational efficiency, and high customer
satisfaction across our branches. The ideal candidate will have a proven
background in logistics, team leadership, and strategic operational planning
within the removals industry. This is a role that requires nationwide travel,
therefore a driving licence is required.

Requirements

Key
Responsibilities

Leadership
& Team Management

• Lead and motivate the Operations
  Managers within a demanding environment, including career development
  plans for direct reports and supporting with problem resolution.
  
• Develop a
  high-performance culture through effective coaching, mentoring, and staff
  development.
  
• Drive accountability
  and performance by setting clear expectations and conducting regular
  reviews.
  

Customer
Service Alignment

• Champion a
  customer-first culture within the Operations team, ensuring high
  satisfaction and repeat business.
  
• Analyse feedback and
  performance metrics to identify trends and develop service improvements.
  

Compliance
& Health & Safety

• Support managers to maintain
  excellent standards of compliance with all relevant legal, environmental,
  and health & safety regulations.
  
• Oversee regular audits
  and risk assessments, ensuring all staff follow safe working practices.
  
• Support managers with
  incident investigations and implement preventative measures where
  necessary.
  

Budgeting
& Financial Management

• Prepare, manage, and
  monitor the national operations budget in line with business objectives.
  
• Drive cost efficiency
  across operations without compromising service quality.
  
• Produce detailed
  performance reports for senior leadership, including analysis on KPIs,
  service levels, and operational costs.
  

Change
& Project Management

• Support and contribute
  to national initiatives such as system upgrades, warehouse expansions, or
  sustainability projects.
  
• Manage the operational
  rollout of new services, partnerships, or locations.
  
•  Monitor
  KPIs and implement continuous improvement strategies to enhance service
  quality, efficiency, and profitability.
  
• Support the company’s
  growth strategy through scalable and future-focused operations planning.
  

Stakeholder
Collaboration

• Work collaboratively
  with Sales, Projects and HR departments to align operational strategies
  with wider business goals.
  
• Build strong
  relationships with suppliers, subcontractors, and third-party service
  providers.
  
• Represent operations in
  executive meetings, providing insights and strategic input.
  

Skills
& Experience

• Proven experience in a senior
  operational role within the removals or logistics sector.
  
• Ability to demonstrate your
  understanding of procedures and legal requirements associated with move
  management.
  
• Strong written and verbal communications
  skills, together with strong leadership and management skills to
  efficiently run and support a successful team.
  
• Ability to contribute to the
  development of long-term operational strategies. 
  
• Be able to work flexible and support
  Operations managers where necessary.
  

Desirable
Qualifications:

Benefits

• Competitive
  salary with performance bonuses
  
• Flexible
  working
  
• Employee Discount Scheme
  
• Health Care & Death in service cover
  
• Company
  pension