Neighbourhood Housing Officer

We have an exciting opportunity to recruit an experienced Neighbourhood Housing Officer in Liverpool on a temp to perm basis after a minimum of 12 weeks, paying up to £23 per hour. This is a hybrid role with mileage reimbursement.

The successful candidate will be a key contact for customers and colleagues in your area, and will be responsible for delivering a range of housing & tenancy management services across a designated patch, including managing your own caseload of low/medium level ASB/tenancy breaches. You will require a driving licence with access to your own vehicle and valid business insurance.

Key responsibilities include:

• Carrying out a range of visits including viewings, new tenancy visits and reviews, tenancy audits, exchange inspections and attending evictions
• Dealing with abandonments, relationship breakdowns, assignments, unauthorised occupations including subletting, tenancy fraud and failures to allow access
• Managing your own caseload of ASB & tenancy breach cases including hate crime, domestic violence and safeguarding
• Identifying customers at risk of tenancy failure, undertaking assessment of needs and implementing positive interventions & signposting to external services to support tenancy sustainment
• Represent the group at meetings where appropriate and establish strong working relationships with key external partners and stakeholders
• Prepare and serve notices for breaches of tenancy conditions
• Respond to enquiries and complaints from customers and local MPs within agreed timescales

What you'll need to succeed

• Proven experience delivering a housing & tenancy management service with a knowledge & understanding of housing legislation and sector best practice
• Experience of managing nuisance and ASB cases
• Strong communication & interpersonal skills with the ability to manage professional relationships with tenants including challenging non-compliance and low to medium support needs
• Driving licence with access to own vehicle

What you'll get in return

• Competitive salary
• Temp to perm opportunities
• Up to £23 per hour whilst on agency
• Option to be paid PAYE/Umbrella
• Hybrid working
• Mileage reimbursement

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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