Neighbourhood Housing Officer

Neighbourhood Housing Officer

Northamptonshire | Field Based
Rate: £32.10 per hour
IR35 Status: Inside IR35
Initial Contract Length: 3 months
Start Date: ASAP
Working Hours: Full-time hours (37 Hours)

Role Summary

Reporting to the Housing Manager, you will deliver a high-quality, customer-focused housing management service to tenants and leaseholders. The role will involve managing a varied caseload covering tenancy management, rent arrears, anti-social behaviour, estate management, customer engagement and supporting residents to sustain their tenancies.

This is an excellent opportunity for an experienced housing professional to make a positive impact within local communities while supporting the delivery of effective neighbourhood services.

What You Will Do As A Neighbourhood Housing Officer

- Deliver a proactive tenancy management service, providing advice, guidance and support to tenants and leaseholders.
- Carry out home visits, tenancy reviews, property inspections and tenancy-related assessments.
- Manage tenancy changes, mutual exchanges, property alterations and other housing-related applications.
- Investigate and manage anti-social behaviour cases, tenancy breaches and customer concerns, taking appropriate action where required.
- Support residents experiencing financial difficulties through effective rent arrears management, repayment plans and referrals to support services.
- Undertake estate inspections, identify issues and work with residents and partner agencies to improve neighbourhoods.
- Support empty property processes including advertising, viewings, sign-ups and customer welcome meetings.

What You Will Need As A Neighbourhood Housing Officer

- Previous experience working in a similar housing management role within a local authority or housing provider environment.
- Strong knowledge of tenancy management, housing legislation, regulation and possession processes.
- Experience managing cases involving vulnerable residents, complex needs and challenging behaviour.
- Excellent communication, negotiation and problem-solving skills.
- Ability to manage your own workload effectively and work to deadlines and performance targets.
- Full driving licence and access to a vehicle for work purposes.

What's On Offer

- £32.10 per hour contract rate
- Initial 3-month contract with potential extension
- Opportunity to support frontline housing services within a local authority setting
- A varied role working directly with tenants, communities and partner organisations

Application for Neighbourhood Housing Officer

Apply today or contact our recruitment consultant to discuss this Neighbourhood Housing Officer opportunity
Only candidates based in UK and eligible to work in UK are allowed