Neighbourhood Manager

We are recruiting for an experienced Neighbourhood Manager to join a busy Housing Service within a London Housing Provider. This is an excellent opportunity to lead a team delivering high-quality neighbourhood and tenancy management services, ensuring residents receive a responsive, customer-focused service while maintaining safe, clean and well-managed communities.

Location: London
Contract: Temporary
Pay Rate: £30.00 - £31.70 per hour PAYE ~ 300 per day Umbrella
Working Pattern: Hybrid

Reporting to the Head of Housing, you will lead a team of Neighbourhood & Officers and a Housing Coordinator, driving performance, regulatory compliance and continuous service improvement across your housing patch.

This role is ideal for an experienced housing professional with strong leadership skills and a proven track record in tenancy management, neighbourhood services and resident engagement.

Key Responsibilities

As Neighbourhood Manager, you will:

Lead and manage a team delivering high-quality neighbourhood and tenancy management services.
Ensure excellent customer service and resident satisfaction across homes.
Oversee tenancy management, estate management, anti-social behaviour (ASB), safeguarding and community engagement.
Manage complex tenancy cases, including enforcement action, legal proceedings and possession cases where required.
Ensure compliance with housing legislation, council policies and the Regulator of Social Housing Consumer Standards.
Monitor team performance through KPIs, service standards and performance indicators, implementing improvement plans where necessary.
Lead estate inspections, identify environmental improvements and work with internal teams to resolve issues.
Manage voids, tenancy sign-ups and allocations to minimise turnaround times.
Ensure Fire Risk Assessment actions and health & safety recommendations are completed within required timescales.
Build strong relationships with residents, contractors, elected members and external partners including Police, Health Services and community organisations.
Produce performance reports and provide updates to senior management.
Support service transformation and continuous improvement initiatives across the Housing Service.Essential Experience

Experience managing neighbourhood or housing management services within a Local Authority or Housing Association.
Strong knowledge of tenancy management, neighbourhood management and housing legislation.
Experience managing Anti-Social Behaviour (ASB) cases and complex tenancy issues.
Proven experience leading, motivating and developing high-performing teams.
Strong understanding of estate management and resident engagement.
Experience managing complaints and improving customer satisfaction.
Ability to interpret housing legislation and ensure regulatory compliance.
Excellent communication, negotiation and stakeholder management skills.
Strong report writing, analytical and organisational skills.
Experience working within a performance-driven environment.Key Skills
Neighbourhood Management, Tenancy Management, Housing Management, Estate Management, Anti-Social Behaviour (ASB), Resident Engagement, Complaints Resolution, Performance Management, Regulatory Compliance, Fire Safety Compliance, Safeguarding, Partnership Working, Service Improvement, Leadership & Staff ManagementQualifications
Degree or equivalent professional experience.
Level 4 Housing Qualification (or willingness to work towards one) is desirable.Why Apply? This is an excellent opportunity to join a forward-thinking Housing Service where you'll play a key leadership role in delivering outstanding neighbourhood services, improving resident satisfaction and creating safer, stronger communities. You'll have the opportunity to influence service delivery, lead change and make a genuine difference to residents across the borough.

If you're an experienced Neighbourhood Manager with a strong background in housing management and a passion for delivering excellent services, we'd love to hear from you. Apply today
Only candidates based in UK and eligible to work in UK are allowed