Neighbourhood Services Manager

Are you ready to make an impact in the social housing world? 

We're looking for a dedicated professional who thrives in a structured environment and is passionate about ensuring high-quality customer service.

SJP Recruitment are working with a Housing organisation based in Shropshire that are seeking an value led person to join them as a Service Manager.

The Neighbourhood Services Manager is responsible for leading and managing the tenancy and neighbourhood management services across all areas of operations. The role will focus on delivering excellent tenancy management, safeguarding, and neighbourhood services, including managing Anti-Social Behaviour (ASB), ensuring compliance with regulatory and statutory requirements, and leading improvement projects.

The role will be pivotal in ensuring high-quality, customer-focused services, driving performance improvements, and maintaining legal compliance across all housing management activities. As the safeguarding lead for the organisation, you will ensure the protection of vulnerable individuals across all service areas.

Role Overview

In this key position as part of the Operations team you will support the Assistant Director of Housing, with ensuring high-quality, customer-focused services, driving performance improvements, and maintaining legal compliance across all housing management activities. As the safeguarding lead for the organisation, you will ensure the protection of vulnerable individuals across all service areas.

What we are looking for

We are looking for a Manager who thrives in a dynamic environment and has a proven track record of supporting and driving change in partnership with colleagues and other stakeholders.

Whilst experience of working in the social housing sector isnt essential, it would be a bonus.

You will have good problem-solving skills and also have the ability to motivate colleagues and the wider business towards achieving shared goals.

Responsibilities and main purpose

• To lead, manage, and develop two geographically dispersed Neighbourhood Teams, each led by a Senior Neighbourhood Officer, ensuring effective service delivery across all neighbourhood and tenancy management activities
• Ensure all staff receive appropriate training, set clear objectives, and provide ongoing performance management, including holding regular appraisals and team meetings.
• Foster a high-performance culture, driving continuous improvement and excellence in customer service and ensuring the Neighbourhoods team support wider aims and objectives by working in partnership with other teams.
• Ensure consistent application of policies, procedures, and best practices across the Neighbourhood Teams.
• Oversee all tenancy management activities, including introductory to secure tenancy conversions, succession management, tenancy breaches, evictions, and abandoned properties
• Oversee neighbourhood inspections, ensuring compliance with fire safety regulations and conducting routine block checks.
• Act as the organisational lead for safeguarding, ensuring all staff are trained and equipped to identify and respond to safeguarding issues appropriately and attend working groups as required.
• Ensure all services comply with current regulatory frameworks, including the Regulator of Social Housing standards.
• Manage the Neighbourhood Services budget, ensuring value for money and financial effectiveness, and complying with all Housing financial rules
• Lead on improvement projects within the Neighbourhood Services team, ensuring continuous development of service delivery models and operational efficiency.
• Produce regular performance reports for the SMT, including analysis of service performance, resident satisfaction, and compliance with KPIs.

If you have a keen eye for detail and a commitment to excellence, this is the perfect opportunity for you to shine. Apply now and be a part of our mission to drive the highest standards of customer care.

Benefits and Conditions

Salary £48,710 - £51,802

28 days annual leave, rising to 33 days after 5 years' service, plus bank holidays.

Auto-enrolment to Local Government Pension Scheme (LGPS)

Access to a huge range of discounts across major retailers including supermarkets, technology, fashion, travel and much more.

37 hour working week - Monday to Friday.