Neighbourhood Services Manager Estates

Your new company
Join one of the Midlands' leading housing providers, dedicated to delivering high-quality, affordable homes and support services that empower individuals to live independently and with dignity. With a proud history spanning nearly a century, this not-for-profit organisation manages tens of thousands of properties across diverse communities, working in partnership with over 20 local authorities within the Midlands.

Your new role
Neighbourhood Services Manager - Join a forward-thinking organisation committed to delivering safe, vibrant communities and exceptional housing standards. As Neighbourhood Services Manager, you'll lead and inspire a dedicated team to ensure our estates remain welcoming, well-managed spaces for residents to call home.
Key Responsibilities:

• Lead & Empower Your Team - Recruit, mentor, and support Neighbourhood Services Team Leaders and frontline colleagues to build a high-performing, engaged workforce.
• Deliver Exceptional Services - Oversee estate inspections, communal maintenance, and safety checks to uphold excellence across our neighbourhoods.
• Champion Resident Engagement - Foster strong relationships with tenants, respond to feedback proactively, and nurture a sense of community pride.
• Drive Innovation & Improvement - Spearhead projects that enhance local environments and respond creatively to evolving challenges.
• Ensure Compliance & Safety - Uphold rigorous standards in health, safety, risk management, and safeguarding practices.
• Oversee Budgets & Contracts - Manage financial resources responsibly and ensure service contracts meet performance expectations.

This role is ideal for someone who thrives on strategic leadership, community collaboration, and delivering visible results across diverse neighbourhoods.
What you'll need to succeed
The suitable Manager will bring a strong track record in service delivery and operational oversight, with the ability to lead and develop high-performing teams while managing performance with clarity and purpose. They will have demonstrable experience engaging constructively with a wide range of stakeholders, including residents, partners, and internal colleagues, to drive service excellence and community impact. A confident campaigner and project lead, they will be adept at coordinating improvement initiatives from concept to completion, ensuring alignment with strategic goals. Their expertise will span risk assessment, safety standards, and regulatory compliance, alongside sound financial management skills, including budget setting and monitoring. Proficiency in overseeing contracts and ensuring compliance will be key, coupled with a commitment to continuous improvement and customer satisfaction across all service areas.

What you'll get in return
This is a fantastic opportunity to join a leading housing provider within the Midlands, an opportunity to make a real impact in the community. Not only will you have the opportunity to develop, guide and motivate a high performing team, but you'll also be entrusted with the autonomy to shape the service. Annual salary is £45,840.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk