Network and Customer Services Technician - East

Network and Customer Services Technician - East in Exeter (EX3) | South West Water Find a job Post a job Sign up Tired of searching? Let’s find you the right jobs faster Get Started Search These jobs were popular with other job seekers Asset Information Technician South West Water Wonford, Exeter (EX2), EX2 7HR £27,000 - £29,000 23 hours ago NEW Water Resource Consultants Expression of Interest Stantec Exeter, Devon Competitive 1 week ago Assistant Civil Engineer – Water Atkins Exeter, Devon Competitive 1 week ago Parts Advisor (Progression to Manager) Ernest Gordon Recruitment Sidmouth (EX10) £30000 - £35000 per annum + Progression + Training + Bonuses 4 weeks ago Trainee Switch Exeter, Devon, EX2 8AW £24,865.53 per annum 1 week ago Driver Rep First Home Improvement Exeter (EX1) From £20,000 to £35,000 per annum 4 days ago Pipeline Engineer Stantec Exeter, Devon Competitive 1 week ago Parts Advisor (Automotive) Ernest Gordon Recruitment Exeter (EX1) £30000 - £35000 per annum + Progression + Training + Bonuses 1 month ago Water Supply Pipe Engineer HomeServe Exeter, Devon £33,220 - £37,810 + £1,500 signing on bonus 2 weeks ago Version 2 New Trainee Consultant Ernest Gordon Recruitment Exeter (EX1) £28000 - £32000 per annum + + Uncapped Commission 1 day ago Network and Customer Services Technician - East South West Water View Profile Exeter (EX3) Permanent Published: 1 week ago £29,291.1 - £36,932.25 Apply Save Network and Customer Services Technician - East South West Water Apply Powered by Water, Driven by Purpose South West Water keeps the South West flowing with safe, reliable drinking water and wastewater services across some of the UK's most stunning landscapes. We're proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we're working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife. Whether you're starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career. Ready to make a splash? Join our team today. Role Purpose As a Network & Customer Service Technician based in Barnstaple, you will play a key role in maintaining and operating the water distribution network, ensuring customers receive a safe, reliable, and high-quality water supply. You will be responsible for delivering excellent customer service, responding to network issues, supporting maintenance activities, and working collaboratively with internal teams, contractors, and stakeholders to minimise supply interruptions and maintain water quality standards. This is a hands-on field-based role suited to an individual who enjoys problem-solving, customer interaction, and working within a safety-focused operational environment. Key Responsibilities Customer Service & Stakeholder Engagement Deliver high standards of customer service, acting as a primary point of contact for customer enquiries, concerns, and complaints. Take ownership of customer issues, ensuring they are managed effectively through to resolution. Build positive working relationships with customers, regulatory authorities, contractors, and internal colleagues. Communicate clearly and professionally during customer interactions, planned works, and service interruptions. Network Operations & Maintenance Carry out operational and maintenance activities across the water distribution network to ensure reliable service delivery. Support the maintenance, repair, and replacement of network assets to minimise interruptions to water supply and protect water quality. Undertake planned and reactive maintenance activities, including: Network operation and maintenance activities Flushing and filtering programmes Leak detection and investigation No-dig repairs and replacements Stop tap replacements Meter installations and replacements Pressure control valve maintenance Distribution system performance monitoring Incident Response & Network Resilience Respond effectively to network incidents and emergencies. Support activities aimed at preventing Supply Interruption (SI) events. Implement mitigation measures when interruptions occur, including: Safe zoning of the network Deployment of Alternative Water Supply (AWS) arrangements Collection and recording of operational data Event management and reporting Compliance, Safety & Record Keeping Ensure all work is completed in line with health, safety, environmental, and water quality standards. Complete risk assessments and maintain accurate records of operational activities. Comply with regulatory requirements and company procedures. Contribute to achieving key business performance measures, including Outcome Delivery Incentives (ODIs) and Customer Measure of Experience (C-MeX) targets. Team Working Work collaboratively with Drinking Water Services teams, contractors, and delivery partners. Support colleagues in delivering operational excellence and continuous improvement initiatives. Contribute to a culture of safety, innovation, and customer focus. Person Specification Essential Qualifications & Experience Five GCSEs (or equivalent) at Grade C/4 or above, including: English Mathematics Full, clean UK Driving Licence. Strong customer service skills with a commitment to delivering excellent customer experiences. Ability to work independently and as part of a team. Effective communication and problem-solving skills. Willingness to participate in standby and out-of-hours working arrangements. Desirable Qualifications & Experience ONC, City & Guilds, NVQ, or equivalent qualification in a relevant engineering, utilities, or water networks discipline. Street Works qualification (New Roads and Street Works Act - Practitioner and Supervisory Units 2 & 10). Previous experience within water distribution, utilities, or network operations. Experience of leak detection, network maintenance, or asset management activities. Experience participating in standby rotas and responding to operational emergencies. Skills & Competencies Customer Focus Accountability and Ownership Problem Solving & Decision Making Teamwork & Collaboration Technical Aptitude Planning & Organisation Health & Safety Awareness Attention to Detail Resilience Under Pressure Effective Communication Benefits At South West Water, our people are the heart of everything we do. We believe in creating an environment where everyone can thrive, bring their best every day, and feel truly valued. That's why we offer a diverse benefits package that is designed not just to reward, but to empower you to live well-at work and beyond. Our benefits at a glance: • Holiday buy & sell scheme: Flex your entitlement-choose more time off or receive the value in cash, putting you in control. • Competitive Pension Scheme: Build your financial future with our pension plan with company contribution matching to help your savings grow and flexible options so you can tailor your contributions to suit your goals. • Life Assurance: Peace of mind for you and your loved ones-our life assurance policy provides financial support to your family should the unexpected happen. • Group Income Protection: If illness or injury keeps you from working, our group income protection ensures you have ongoing financial support, so you can focus on recovery • Competitive family leave: Comprehensive cover for maternity, paternity, adoption, and shared parental leave-giving you time to support your family, because family comes first. • Health cash plan: Discounted rates to support your health and your family's wellbeing. • Free Flu Vaccination: Protect yourself with complimentary flu vaccinations-helping you stay healthy throughout the year • Employee Assistance Programme: 24/7 support for mental health, financial wellbeing, and more-helping you and your loved ones whenever you need it. • Cycle to work scheme: Supporting healthy, sustainable travel. • Car share scheme: Save money and reduce your carbon footprint by joining our car share scheme-making your commute more sustainable and cost-effective • Give as You Earn Scheme: Donate to your favourite charities directly from your salary in a simple, tax-efficient way. • Volunteering Day: Take a day to give back to your community or charity. • Retail discounts: Access thousands of deals and discounts, making your money go further. Closing Date: 26th Aug 2026 We may close this vacancy early if we receive a high volume of applications. We encourage you to apply as soon as possible. Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process. Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness. Our core values, which are essential to our success, are: Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on. Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way. Be the Future - Embrace change. Drive Progress. Own the challenge. Apply In Short Industry Energy, Environmental & Agriculture Founded 1989 Location South West of England Company size 1000+ About South West Water South West Water is Pennon Group's largest regulated water business, serving around 1.8 million customers across the South West. From supplying safe, high-quality drinking water to managing wastewater and protecting the natural environment, our teams deliver essential services that support everyday life. We are committed to innovation, sustainability and investing in the future of our region. As part of the FTSE 250-listed Pennon Group, you'll have the opportunity to build a rewarding career while helping to protect the people, places and environment that make the South West so special. Opportunities at South West Water Whether you're starting your career, developing specialist expertise or stepping into leadership, South West Water offers opportunities across engineering, operations, customer service, environmental services, technology, finance, HR and more. As part of Pennon Group, you'll have access to learning and development programmes, apprenticeships and career pathways designed to help you grow and succeed. We foster a culture where collaboration, innovation and continuous improvement are encouraged, giving our people the opportunity to make a real impact while delivering essential services for customers and protecting the environment across the South West. Our Values At South West Water, our values guide how we work, support
one another and deliver for our customers and communities. We encourage everyone to Be You , creating an
inclusive environment where people can be themselves and thrive. We strive to Be Rock Solid , taking ownership, doing
the right thing and delivering excellent service every day. And we aim to Be The Future , embracing innovation,
continuous improvement and sustainable thinking to help shape a better future
for our region. Together, these values create a culture where people feel
empowered to grow, make a difference and take pride in the essential services
they provide. Benefits and Rewards At South West Water, we offer a benefits package designed to support your wellbeing, financial future and life outside of work, including: • Pennon Perks retail discounts and everyday savings • Competitive pension scheme • Company bonus scheme • Employee share schemes, including discounted shares and share matching • Generous annual leave, with the option to buy or sell days • Enhanced family leave for maternity, paternity, adoption and shared parental leave • Health Cash Plan • 24/7 Employee Assistance Programme • Cycle to Work scheme • Dedicated volunteering day to support your community • Free flu vaccination • Give As You Earn charitable giving scheme Engineering jobs Engineering jobs in Exeter Maintenance jobs Maintenance jobs in Exeter Jobs in Exeter Get hired. Find success. Get started Totaljobs About us Careers at Totaljobs Press Partners Privacy policy Terms and conditions Cookies Legal and compliance Accessibility Jobseekers Salary Planner Jobseeker help centre Career advice Recruiters Post job ads Recruiting news Courses Contact us - recruiters Recruit internationally Download App store Play store The Stepstone Group UK Ltd © 2026 We use cookies We use cookies to operate our website, measure how people use our services to help us improve them, enrich usage profiles and personalise the content displayed to you. We also share information about your use of our site with our social media, advertising, and analytics partners, who may combine it with other information, to show you relevant ads on other websites, and to measure the performance of our advertising. Some cookies are essential for the operation of our website. If you would prefer us not to use the non-essential cookies, click “Just necessary”, but please be aware that this may impact your experience of our site and the services we are able to offer. Click “Accept” if you’re happy for us to place these cookies. You can change your mind at any time. Store and / or access information on a device Cookies, device identifiers, or other information can be stored or accessed on your device for the purposes presented to you. Personalised ads and content, ad and content measurement, audience insights and product development Ads and content can be personalised based on a profile. More data can be added to better personalise ads and content. The performance of ads and content can be measured. Insights about audiences who have viewed the ads and content can be extracted. Data can be used to build or improve user experience, systems and software. Display third-party content (social networks, videos) Content from social networks and embedded content from third-party providers can be displayed. Identifiers derived from authentications If an identifier is created based on authentication data, such as contact details associated with online accounts you have set up on websites or apps (e.g. email address, phone number) or customer identifiers (e.g. an identifier provided by your telecommunications provider), then this identifier can be used to recognize you across websites, apps and devices if you are logged in with the same contact details. Just Necessary Accept All Cookie Settings You can also exercise your right to object to data processing based on legitimate interests under “Privacy Policy”. Privacy Policy Cookie policy